Crisis Worker

Meadville Medical Center•Meadville, PA

About The Position

The Crisis Intervention Worker provides immediate, short-term assistance and support to individuals experiencing emotional, mental health, or situational crises. The role involves assessing risk, de-escalating situations, ensuring client safety, and connecting individuals with appropriate services and long-term support.

Requirements

Degree in Social Work, Psychology, Counseling, or a related field.
Strong communication and active listening skills.
Ability to work under pressure and make quick, sound decisions.
Knowledge of trauma-informed care, mental health conditions, and community resources.
Current BLS Healthcare Provider card.
Flexibility to work evenings, weekends, and on-call shifts, if required.

Nice To Haves

Previous experience in crisis intervention, mental health, or social services is strongly preferred.
Certification in First Aid/CPR and Nonviolent Crisis Intervention (NVCI) is an asset.

Responsibilities

Respond promptly to individuals in crisis via phone, in-person at their location, or at walk-in office at Meadville Medical Center.
Conduct risk assessments including suicide and violence risk.
De-escalate volatile or high-stress situations using trauma-informed and client-centered approaches.
Develop safety plans and offer coping strategies for individuals in distress.
Make referrals to mental health, medical, legal, or housing services as needed.
Collaborate with police, emergency services, shelters, hospitals, and community agencies.
Document all interventions, assessments, and referrals within the time frame of the call and accurate manner.
Communicate assessment findings to the psychiatrist on call.
Provides hand off of care to the Emergency Room staff, IPMH unit staff or next care provider
Participate in team meetings, supervision, and ongoing professional development.
Maintain call data by entering required information into the data base at the end of each shift.
Maintain and update community resource list.
Complete mandated trainings.
Provide all required documentation for personnel file.
Complete an End of Shift Report to be emailed to all MMC Crisis staff.
Performs other duties as assigned.