Crisis Call Specialist -
About The Position
Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX) $26.79/hour | Union-Represented (OPEIU) At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non-judgment—meeting people where they are and helping them move toward safety and stability.
Requirements
- High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience)
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast-paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
- Must reside in Washington, Arizona, Ohio, or Texas
- Reliable high-speed internet (wired connection preferred; no hotspots)
- Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
- Quiet, private workspace suitable for confidential conversations
- Ability to sit or stand and use a headset for extended periods
Nice To Haves
- Crisis intervention or suicide prevention experience
- Behavioral health or contact center experience
- Knowledge of the King County public mental health system
Responsibilities
- Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
- Conduct suicide risk and behavioral health assessments and support de-escalation
- Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to shared team goals for response times, availability, and quality care
Benefits
- Union-represented position (OPEIU)
- Paid training and onboarding
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
