On Call Coordinator - PST Remote/Bilingual

Maxim Healthcare Services • Columbia, MD

7d • Remote

About The Position

Maxim Healthcare is currently seeking an On-Call Coordinator. Ideal Candidate will be located in PST time zone to support PST needs. The On-Call Coordinator provides scheduling and client coordination during non-business hours and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members. The on-call coordinator is a part-time position and should not exceed 20 hours a week.

Requirements

• High School degree required
• Must have internet access and personal computer, laptop or smart phone
• Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
• Experience in customer service environment preferred
• Strong verbal communication skills required
• Proficiency with computers and Microsoft Office

Nice To Haves

• Experience in customer service environment preferred

Responsibilities

• Responds to incoming calls to the office after normal business hours
• Responds in a timely manner (within 15 minutes) to any messages left
• Documents client, patient, and caregiver occurrences in the system of record
• Communicates with clients when an employee has called off or is running late
• Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
• Informs appropriate staff of any personnel changes and scheduling need that arises
• Staffs call-outs as soon as message is received
• Troubleshoots other after-hours issues that arise, and delegates appropriately
• Keeps office staff informed of outstanding issues at the beginning of normal business hours
• Other duties as assigned

Benefits

• Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
• Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
• Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
• Benefit eligibility is dependent on employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees