On-Call Coordinator

Team Select Home Care•West Palm Beach, FL

2d•$20 - $23

About The Position

The On-Call Coordinator (OCC) performs multiple tasks for a patient population during business hours and after business hours, on weekends and holidays and assists the Relationship Managers (RM) with various tasks. In this role, you will report to the Director of Operations and local agency administrators. Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.

Requirements

Excellent organizational skills with attention to details required
Excellent computer skills required
Excellent verbal and written communication skills with ability to communicate across all levels of authority with internal and external customers required
GED or high school diploma
The ability to sit for extended periods of time.

Responsibilities

Assist multiple office branches with questions during business hours and after hours
Assist clients in the event of a call out
Manage tasks of input of schedules for any schedule changes that might occur on the weekend
Communicate with on call clinician with any clinical questions after hours
Assist the Relationship Managers in maintaining a current awareness of the abilities and limitations of each field/external staff in collaboration with Clinical Supervisor
Work under the guidance of the Relationship Manager to learn/perform cost containment, and use of staff within guidelines
Work with the Relationship Manager to learn to identify problems and initiative to reach quality decisions
Maintain relationships with clients and employees and promotes harmonious interpersonal relationships
Maintain strict confidentiality on patient, agency, and employee matters
Follow and promote the Compliance Plan
Demonstrate knowledge and adherence to the procedures of Team Select
Perform all other job tasks as assigned