Weekend On Call Coordinator

ComForCare - McLean VA

1d•Remote

About The Position

We are looking for an individual to be on-call at least two weekends a month. This person will be the point of contact for our clients/their families, our employees, and prospective clients and their requests. This role will also support our caregiver scheduling function. So, live your best life possible by helping others live theirs. Our employees are the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful relationships. Join our team and be a part of a certified Great Place To Work®! Why join our team: Work from home (but must live in the state of Virginia) Work a flexible schedule Employer provided benefits include: Medical insurance Dental insurance Vision insurance 401-K (with employer match)

Requirements

Demonstrates ability to effectively communicate and interact with clients/family, co-workers, and prospective clients
Detail-oriented with outstanding customer service skills
Ability to perform multiple tasks under strict deadlines
Resident of the Washington DC metro area

Nice To Haves

Availability for occasional weekday off-hours support is a plus

Responsibilities

Answer Agency phone calls, and regularly check for voicemail messages, emails, and Text-Em-All text messages, and respond to individuals in a timely manner
Document intake information for prospective clients in the Intake Summary Form and notify owner of such inquiries
Handle and coordinate caregiver staffing for call offs and open shifts
Ensure open shifts are covered by the close of each day for the following day
Report client/family/employee concerns as well as any incidients that occurred to the supervisory staff
Attend a weekly client status call with office staff and nurses