On-Call Concierge | Residential Services

Columbia Hospitality•Seattle, WA

51d•$24 - $25

About The Position

This position will support multiple communities within the Residential portfolio, as needed. As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.

Requirements

Must have flexible schedule, with ability to fill last minute shift requests
Must be available to work all shift schedules (Day, Afternoon, Overnight)
Must be able to work in all Residential communities, with focus in the Seattle & Bellevue region
The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.

Nice To Haves

Previous experience in customer service roles preferred
Proficiency in Microsoft Office applications, especially Word and Excel preferred

Responsibilities

Maintains up to date information of events, both current and future, occurring in region
Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
Answers the telephone in a pleasant and professional manner within three rings
Coordinates requests, comments and reservations through property intranet service
Communicates key updates and information to team members and management in a timely manner
Ensures proper building safety and security measures are followed at all times
Carefully documents the details of shift through logs and other reports for continuity
Maintains a close working relationship with local police and alarm monitoring services
Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
Maintains a clean, neat, organized and orderly offices and desks at all times
Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
Responds to all emails within 24 hours

Benefits

Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)