On-Call Residential Services Coordinator

LIFEMOVES•Mountain View, CA

5d•$21 - $23•Onsite

About The Position

The Mountain View Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team. This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

Requirements

Educational Requirements: High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify. This may include direct involvement in peer advocacy, community outreach, or support roles within the homelessness services field.
Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
Emotional Regulation: Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
Team & Independence: Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
Documentation: Maintains clear, unbiased, and professional documentation and communication.
Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks.

Responsibilities

Provide calm, supportive crisis response and connect clients to appropriate resources when needed
Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments.
Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage
Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed
Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training
Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
Perform other duties as assigned by supervisor to ensure effective program operations
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder
An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect