Omnichannel Partnerships Strategy & Operations Director

Fetch

3d • Remote

About The Position

Fetch is seeking a Director, Strategy & Operations supporting the Omnichannel Partnerships business, inclusive of the Retail and Restaurants verticals and the Agency teams. In this high-impact, senior individual contributor role, you’ll act as a strategic thought partner to the Omnichannel GM and their leadership team overseeing Retail/Restaurants and Agency. You’ll shape and execute initiatives that fuel growth, sharpen execution, and bring clarity to complexity. As part of the Strategy & Operations team, you’ll uncover, develop, and drive performance improvements across the sales organization. In this role, you'll help GMs focus on what matters most by “cutting through the noise” and making sure all strategy and operations decisions are data-driven and properly sequenced and prioritized. You will be hands-on with data collection, generating insights through analysis, and crafting high-impact recommendations for the GMs and the Fetch executive team. This role is a true blend of strategy and operations, requiring the ability to leverage data-backed insights to align on high-level strategy and then operationalize that strategy through the sales team to ensure execution and performance. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

• 8+ years of experience in sales strategy & operations, product management, or consulting. Experience with the Retail/RMN landscape is a plus.
• Strategic Problem-Solving: Ability to break down complex challenges, identify root causes, and develop actionable, high-impact solutions.
• Data-Driven Decision Making: Ability to leverage data insights to drive strategy and operations, identifying trends and areas for improvement.
• Tool Proficiency: Proficiency in data analysis tools (e.g., SQL, Excel) to extract and interpret data for informed decision-making.
• Financial Acumen: Experience with budgeting, forecasting, and financial analysis to evaluate business performance and guide strategic decisions.
• Project Management: Familiarity with tech industry product development processes and lifecycle for consumer and enterprise businesses. Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
• Process Optimization: Experience in streamlining processes using technology to improve efficiency and scalability.
• Execution Excellence: A “get things done” attitude with a proven track record of successfully driving initiatives from planning to execution.
• Adaptability: Ability to thrive in fast-paced, high-growth environments, with the flexibility to pivot as business priorities evolve.

Nice To Haves

• Experience with the Retail/RMN landscape is a plus.

Responsibilities

• Trusted Strategic Advisor: Serve as a trusted advisor to GMs, helping shape and challenge strategic priorities. Drive business reviews, build strategic frameworks, and ensure alignment across vertical stakeholders.
• Data-Driven Insights & Analysis: Conduct deep-dive analysis to generate insights that influence GTM strategy, sales motion design, and operational focus. Translate data into clear, actionable takeaways.
• Operational Leadership: Drive planning cycles, operational cadence, and sales performance initiatives. Establish clarity on priorities and ensure delivery against key KPIs.
• Cross-Functional Collaboration: Partner closely with Marketing, Finance, GTM, Product and others to ensure vertical strategies are supported by the broader org.
• Executive-Level Reporting: Deliver clear, data-backed insights and recommendations to GMs and the Fetch executive team, supporting high-level decision-making.
• Seeing Around Corners: Anticipate business issues; recommend product, process or service improvements.

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees