Omnichannel Operations Associate

KHAITE • New York, NY

3d • Onsite

About The Position

We are looking for an Omnichannel Operations Associate to join the KHAITE team. This role will report to the Omnichannel Operations Manager and will be based out of the NYC HQ offices.

Requirements

• The ideal candidate is very organized and is comfortable working collaboratively with customer facing teams.
• Excellent communication, multi-tasking, organizational and follow-up skills.
• Excellent spirit of collaboration with other departments.
• Must have a can-do attitude and problem-solving skills.
• The ideal candidate has at least 2+ years of experience in either store operations/omnichannel operations/customer service/logistics.
• The ideal candidate has experience in working for a Fashion/Luxury company in any capacity.
• Proficiency in working with suboptimal data and different systems.
• Proficiency with analytical tasks and reporting.

Nice To Haves

• Experience with ERP, RLM, and Shopify are not required but represent a plus.

Responsibilities

• Reporting to the Omnichannel Operations Manager, he/she will assist with optimizing and enforcing operational best practices for Khaite’s DTC (Direct to Consumer), i.e. e-commerce and retail stores business.
• Will be responsible for compiling existing workflows and operational guidelines for Khaite’s retail locations and omnichannel in general, as well as communicating any updates to necessary stakeholders.
• Daily monitoring of khaite.com orders in all company systems, ensuring all fulfillment locations are meeting SLA (service level agreement).
• Proactively collaborates with the retail back of house staff, 3PL (Bergen Logistics) support, and customer service team to streamline order life cycle, facilitating order updates as required.
• Maintains accurate inventory for the DTC stock pool, assisting retail back of house staff on any discrepancies.
• Supervises retail inventory management to ensure integrity in the company's ERP (RLM).
• Field backend order requests from Customer Service, Retail, and Personal Shopping Teams.
• Investigate shipping issues with appropriate partners.
• Coordinate with customer service and retail teams to provide important order updates such as delays and no stocks for all DTC orders.

Benefits

• Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees