OKC Depot Customer Support Engineer (Onsite)

RTX•Oklahoma City, OK

2d•Onsite

About The Position

This position is in Military Engines Customer Support Engineering within Pratt & Whitney’s military engine sustainment organization and located in Oklahoma City, Oklahoma. The position will interface with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F117/F119/F135 engines. Internal interfaces with hardware Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, Quality, Support Equipment, and Fleet Management organizations. The initial focus for this position will be on the F119 engine.

Requirements

Bachelor’s degree with 2+ years of total professional work experience which includes the ability to review and understand technical concepts related to jet engine hardware performance and life cycle durability; or an advanced degree in a related field. An Associates Degree with 4+ of prior relevant aviation/jet engine experience or 6+ years total aviation/jet engine experience may also be considered.
1+ years authoring technical documents
1+ years in a role responsible for resolving technical issue
Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Nice To Haves

Familiar with prints, Team Center, Webtop, and/or similar systems and SAP
Strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required.
A working-knowledge of gas turbine engine operating theory, value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired.
Previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification is preferred.
Ability to obtain a secret clearance

Responsibilities

Manufacturing blueprint
Item Repair strategy
Technical data review & interpretation
Support processes authoring technical dispositions and SAP EQN System dispositions
Participate in lean manufacturing initiatives that support continuous process improvement
Coordination with engine fleet management programs
Technical support of Hardware field issues
Product team technical presentations and cross organization communication
Development and creation of standard work for various processes/procedures
Develop databases and process matrices