OKC Depot Customer Support Engineer (Onsite)

RTX • Midwest City, OK

18h • Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? Job Summary: This position is in Military Engines Customer Support Engineering within Pratt & Whitney’s military engine sustainment organization and located in Oklahoma City, Oklahoma. The position will interface with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F117/F119/F135 engines. Internal interfaces with hardware Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, Quality, Support Equipment, and Fleet Management organizations. The initial focus for this position will be on the F119 engine.

Requirements

• Bachelor’s degree with 2+ years of total professional work experience which includes the ability to review and understand technical concepts related to jet engine hardware performance and life cycle durability; or an advanced degree in a related field. An Associates Degree with 4+ of prior relevant aviation/jet engine experience or 6+ years total aviation/jet engine experience may also be considered.
• 1+ years authoring technical documents
• 1+ years in a role responsible for resolving technical issue
• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Nice To Haves

• Familiar with prints, Team Center, Webtop, and/or similar systems and SAP
• Strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required.
• A working-knowledge of gas turbine engine operating theory, value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired.
• Previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification is preferred.
• Ability to obtain a secret clearance

Responsibilities

• Manufacturing blueprint Item Repair strategy
• Technical data review & interpretation
• Support processes authoring technical dispositions and SAP EQN System dispositions
• Participate in lean manufacturing initiatives that support continuous process improvement
• Coordination with engine fleet management programs
• Technical support of Hardware field issues
• Product team technical presentations and cross organization communication
• Development and creation of standard work for various processes/procedures
• Develop databases and process matrices

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level