Claims Manager- Onsite OKC, OK
About The Position
APMEX is seeking an experienced Claims Manager to oversee all aspects of claims processing and resolution for our precious metals business. This position will be responsible for managing insurance claims, customer disputes, shipping discrepancies, and product quality issues while maintaining exceptional customer satisfaction and protecting company interests. The day in the life of a Claims Manager... Manage and oversee the entire claims process from initial report through resolution Investigate shipping damage claims, lost package claims, and product discrepancy reports Coordinate with insurance carriers, shipping partners, and vendors to resolve claims efficiently Develop and implement claims processing procedures and best practices Analyze claims data to identify trends and recommend preventative measures Train and supervise claims processing staff Maintain detailed documentation and reporting on all claims activities Work closely with Customer Service, Logistics, Operations and Quality Assurance teams Ensure compliance with insurance policies and company procedures APMEX is a multibillion-dollar ecommerce company that is the leader in Precious Metals. Our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places to Work in Oklahoma!" and one of the Top Workplaces by the Oklahoman. Join the team today!
Requirements
- Bachelor's degree in Business Administration, Risk Management, or related field required
- 5+ years of experience in claims management, preferably in e-commerce or logistics
- Proficiency with claims management software and Microsoft Office Suite
Nice To Haves
- Strong understanding of insurance policies and claims procedures
- Excellent analytical and problem-solving skills
- Outstanding communication and negotiation abilities
- Experience managing a team
- Detail-oriented with strong organizational skills
Responsibilities
- Manage and oversee the entire claims process from initial report through resolution
- Investigate shipping damage claims, lost package claims, and product discrepancy reports
- Coordinate with insurance carriers, shipping partners, and vendors to resolve claims efficiently
- Develop and implement claims processing procedures and best practices
- Analyze claims data to identify trends and recommend preventative measures
- Train and supervise claims processing staff
- Maintain detailed documentation and reporting on all claims activities
- Work closely with Customer Service, Logistics, Operations and Quality Assurance teams
- Ensure compliance with insurance policies and company procedures
Benefits
- Medical, Dental, and Vision
- Short Term Disability & Long-Term Disability
- Life Insurance
- 401K (Company matches!)
- Free Lunch every day
- Tuition Reimbursement
- College Debt Repayment
- 9 Paid Holidays
- Paid Time Off with Sell Back Option
- Paid Day off for your Birthday
- Paid Volunteer Opportunities
- Lunch and Learns
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What This Job Offers
Job Type
Full-time
Career Level
Manager
