OH Logistics Specialist

Aston Carter•Paris Township, OH

52d•$18 - $20•Onsite

About The Position

The Logistics Specialist is responsible for executing customer vehicle relocation services orders and supporting business operations. Key activities include customer order management and execution, communication through email and telephone with staff, independent contractors, and pickup and delivery contacts, and maintaining accurate data in each order tracked in the CRM system.

Requirements

Ability to learn and utilize all systems and equipment, including updates and upgrades.
Provide outstanding customer service and keep customers informed of developments.
Monitor and manage the team dashboard and complete tasks to keep orders moving.
Demonstrate time management skills and follow through to completion.
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
High School Diploma.
Comfortable working in a fast-paced office environment while multi-tasking and being detail-oriented.
Advanced computer skills, including Microsoft Office Excel, data entry, and CRM experience.
Strong communication skills, both verbal and written.
At least 6 months of customer service experience
Ability to type at least 37 words per minute.

Nice To Haves

inventory experience is a plus.

Responsibilities

Manage execution of customer orders by timely coordinating and scheduling the pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed.
Ensure orders are efficiently executed through the linking of multiple orders.
Oversee accurate and timely completion of additional services including vehicle detailing, titling/registration, and vehicle placement into storage.
Communicate promptly by email, telephone, and CRM with staff, independent contractors, and pickup and delivery contacts, escalating issues to management as appropriate.
Update CRM activities and notes promptly and maintain accurate data after each telephone call and email communication, including uploading photos and scanned documents.
Ensure compliance with company policies and procedures and adherence to applicable DOT regulations and Federal, State, and Local laws.
Calculate and offer flat fees on orders by emailing bid sheets to all independent contractors in the manager's absence or through managerial direction.
Manage the storage facility, where applicable, by overseeing vehicle movement in and out of the facility to customers, detail shops, and repair shops using VIN and order verifications.
Check vehicles in and out, review them for damage and issues, take inventory of items left in vehicles, and move vehicles in and out of the lot for driver pickup.
Account for all cars on the lot, ensure vehicles are starting, and communicate issues to headquarters before reactivation.