Logistics Specialist

DBS Residential Solutions•Duluth, MN

just now

About The Position

Logistics Specialist Are you an organized, detail-oriented problem-solver who thrives in a fast-paced environment? Do you enjoy keeping projects running smoothly while providing top-notch customer service? If so, we want you on our team! Why Join DBS? At DBS, we foster a trusting, respectful, and fun family culture where you’ll feel valued and supported. As a regional leader in basement waterproofing, foundation & crawl space repair, concrete lifting & leveling, basement finishing, and whole-home energy solutions, we are looking for a dedicated Production Administration to join our growing team. About DBS: DBS Residential Solutions, Inc. is a leading provider of innovative home solutions, committed to delivering exceptional service and operational excellence. We are seeking a Production Administrator to manage production processes, ensure project installations run smoothly, and enhance efficiency across multiple departments. What We Would Provide You A trusting, respectful, and fun culture The best tools and training to get the job done the right way A solid pay and benefits package: health, vision, dental, 401(k), short-term disability and PTO A team you can be proud of Opportunities for professional growth

Requirements

2+ years of customer service experience
Exceptional telephone and interpersonal skills
Organization and time management skills
Ability to see the big picture while having a high attention to every detail
Proficiency in basic computer applications required, plus ability to navigate software programs

Nice To Haves

Prior scheduling experience is a plus

Responsibilities

Be the “glue” that keeps all the logistical aspects of our construction jobs running well
Stay in close communication with our customers regarding the details of their project, including scheduling their installations, checking on quality issues, and ensuring that they are constantly in the know
Review and coordinate all paperwork needed for our production installations
Provide support to crews including but not limited to booking hotels, utilities, updating existing sales, rescheduling projects/project move ups
Conduct project confirmation calls
Back up the appointment center when there is an influx of incoming phone calls
Follow up on all projects to ensure customer satisfaction
Keep customer records and files updated