0000008969.Office Support.Tax Ac Tpr Ccc

Dallas County • Dallas, TX

7h

About The Position

Receives, processes and responds to a large volume of telephone inquiries from employees, departments and the general public pertaining to County-related services.

Requirements

• Graduation from an accredited high school/GED Program.
• Two (2) years of work related experience in customer service or 30 hours of college credit or a combination of the two.
• Ability to type 15 wpm or 30 kspm.
• Ability to maintain poise, tact and professionalism while managing a large volume of telephone calls.
• Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with employees, departments and the general public.

Responsibilities

• Receives and processes incoming telephone calls and inquiries pertaining to motor vehicle registration, title and property tax issues.
• Provides information and instructions, while referring the more complex inquiries to the Customer Service Representative II
• Prepares and mails various forms, written instructions or information literature to customers.
• Maintains logs pertaining to activities performed.
• Stays abreast of changes in procedures and related laws.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED