Office Support Specialist / Scheduler
About The Position
Eden Home Health is hiring an Office Support Specialist / Scheduler to support our administrative office in Lynnwood, WA. This position assists with coordination of patient care including intake, scheduling, medical records and reception work. Why choose Eden? We're interested in you and want you to succeed. Our business is growing rapidly and we want you to grow with us. We have infinite room for advancement, both personally and professionally. We work hard to match you with a position that best fits YOUR skills and YOUR availability. In addition, Eden Health is a Certified Great Place to Work company, 5 years in a row! Job Summary: Data enters patient information into the electronic health record (EHR); Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient's schedules; Reviews medical record for completeness and is proactive to retrieve any missing information; Attaches documents related to patient files received via fax, scan or mail into the EHR; Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements; Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area; Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements; Answers and transfers phones quickly and efficiently; Uses EHR to obtain and update patient demographic data accurately; Processes incoming/outgoing mail and faxes as needed; Assists management with typing, filing and computer related tasks as needed; Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned; Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately; Provides backup to other Eden team members as assigned; Participates in information management and quality assurance performance improvement (QAPI) activities;
Requirements
- High school diploma or equivalent required
- Scheduling experience required
- General clerical, data entry and excellent organizational skills
- Able to communicate effectively in English verbally and in writing
- Working knowledge of computer software programs
- Reliable transportation
- Able to pass criminal background check and national sex offender clearance
- Must be able to physically report to administrative office for entire shift. This is not a remote position.
Nice To Haves
- Healthcare experience preferred. Medical terminology desired.
- EHR medical record documentation experience preferred
Responsibilities
- Data enters patient information into the electronic health record (EHR)
- Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient's schedules
- Reviews medical record for completeness and is proactive to retrieve any missing information
- Attaches documents related to patient files received via fax, scan or mail into the EHR
- Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements
- Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area
- Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements
- Answers and transfers phones quickly and efficiently
- Uses EHR to obtain and update patient demographic data accurately
- Processes incoming/outgoing mail and faxes as needed
- Assists management with typing, filing and computer related tasks as needed
- Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned
- Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately
- Provides backup to other Eden team members as assigned
- Participates in information management and quality assurance performance improvement (QAPI) activities
Benefits
- Long-Term Service Recognition/Retention Bonus Program
- "Refer a Friend" Bonus Program
- Training and educational Assistance
- Career Advancement Opportunities
- 401k Retirement Savings Plan
- Employee Stock Ownership Plan
- Flexible Spending Accounts
- Life, Accident, & Disability Insurance
- Paid Holidays
- Continuing Education Credits are paid for - we offer online and in-person education
- Discounts with AT&T Wireless, National and Enterprise car rentals
- Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc.
- Paid sick leave and vacation time - eligible employees start accruing time on their first day of employment
- Identity Theft Protection
- Employee Assistance Program
- Employee Hardship Fund
- Floating Holiday - use it on your birthday or any other day of the year!
- Dental, Medical, Vision available for full-time status
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
