Office Support Secretary-Part-time Evenings-Westlake Facility

Hospice of the Western Reserve•Westlake, OH

4d•Onsite

About The Position

Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. We are growing! Come join our Medina In-Patient Unit (IPU) as an Office Support Secretary. This Part-Time role performs a variety of tasks under the direction of the Clinical Team Leader. The Office Support Secretary is the primary receptionist at the IPU to greet visitors and welcome them or answer phone calls. Additionally, this role is most successful when the person holding it enjoys moving quickly and easily from one task to another to support the receptionist, data entry, and medical recording duties as assigned.

Requirements

High School Diploma or equivalent required
Knowledgeable and available to provide assistance with telephone, printer, copier, fax, and computer operations.
Proficient with Microsoft Office Suite or related software, Outlook and Excel;data entry and retrieval; spreadsheet; word processing equipment
Ability to accurately and efficiently fulfill assignments in a timely manner.
Must demonstrate flexibility when support coverage is needed in other areas.
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Responsibilities

Answer telephone calls and communication facilitation responsibilities i.e. take messages, page or otherwise assist
Knowledgeable and capable of performing telephone and voice mail functions that exist on our telephone system
Create and maintain daily and weekly schedules of the team’s activities
Greet visitors in a friendly manner.
Mail physicians verbal orders for signature on a daily basis.
Forward on-call and status line messages to people on the home care team that are involved with the report
Review newly opened cases for completeness, obtain information required to complete opening process, label folders for case openings, photocopy and distribute necessary paperwork for disciplines as required
Copy and distribute status changes and intake change forms twice daily
Prepare and mail or fax as required, correspondence for newly opened cases, recertification correspondence, hold and discharge letters, follow up correspondence and telephone order to attending physicians
Follow up on forms (by phone/mail/fax) that require signatures and are not in the file. Maintain a tickler of follow up activity.
As necessary, request H & P information from hospital medical records files.
Alphabetize and file patient records according to discipline and date.
Alphabetize and file clinical charts and IPC’s according to status of the patient
Assemble clinical chart, maintain records, label charts according to the status of the patient and file charts accordingly
File patient documents in correct chart order in correct chart.
Perform chart audits as directed.
Care Conference set up: Label IPC folders according to their cycle; group IPC’s in bundles for each nurse; bundle IPC’s for bereaved patients; complete care conference sheet, listing new and bereaved patient; sort active team in Log 6, then print; print bereaved, hold and checklist; prepare copies of the HQ portions of this report for Care Conference, maintain notebook of Care Conference logs.
Update the hospital admission and death files as situations occur throughout the day.
Capable of retrieving information in the database.
Ability to create and maintain database reports.
Maintain and update the cabinet of blank forms.
Receive and distribute interoffice and US mail.
Stock and order routine and special order items.
Attend support staff meetings and provide meaningful input.
Performs other related duties as assigned.