Office Supervisor

Waste Pro USA•Sarasota, FL

18h•Onsite

About The Position

The Office Manager is responsible for the day to day administrative, customer service, and accounting functions within the office. Supervision of billing clerks, collections department, customer service department, payables and payroll/HR functions is required. The Office Manager will be responsible to assisting the Regional Staff, the Division Manager, the Operations Manager and the Sales Manager to complete all reporting requirements. Essential job functions include managing all administrative functions in the Office, working with the billing clerk to ensure accurate customer billing, preparing and inputting monthly billing journal entries, managing credit processing procedures, overseeing the customer service department (including scheduling, training, and observations), overseeing the coding and processing of payables, working with the Collections department for timely account collection, completing weekly accounts receivable reports, ensuring segregation of duties, managing timely and accurate local payments, maintaining professionalism with customers and employees, preparing accurate monthly revenue projections, reconciling disposal invoices, completing monthly and quarterly franchise reports, assisting in gathering and inputting financial and statistical data for productivity reporting, assisting in restructuring Tower reports for analysis, generating reports for new/lost business, and supporting Payroll and H/R functions.

Requirements

High School education level
3 years of relevant work experience

Responsibilities

Manage all administrative functions in the Office.
Work with the billing clerk to ensure the accurate billing of all customers in the market area.
Prepare and input monthly billing journal entries.
Manage the credit processing procedures.
Oversee the customer service department. Manage scheduling, training and observations of the Customer Service Representatives.
Oversee the coding and processing of all payables and submit for approval.
Work with the Collections department to ensure timely collection of all customer accounts to ensure timely and adequate cash flows.
Complete weekly accounts receivable reports and review with management to develop action plans for improvement in DSO results.
Ensure segregation of duties in the office.
Manage timely and accurate deposits for local payments.
Maintain professionalism when communicating with all customers and employees.
Prepare accurate monthly revenue projections for management team review.
Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
Ensure monthly and quarterly franchise reports are completed and filed.
Assist in gathering, verifying and inputting all financial and statistical data into the system for productivity reporting.
Assist in the restructure of Tower reports as needed for financial and operational analysis. Generate reports for new/lost business, changes in service, etc.
Assist Sales in the maintenance of Sales Contracts, including tracking expiration dates.
Support or perform Payroll and H/R functions in a timely manner to ensure accuracy.
Attend and participate in corporation sponsored training courses as assigned.
Keep up to date on current technology, as job appropriate, being used by Waste Pro USA.
Perform any additional job duties that may be assigned by the Supervisor.