Office Specialist 2

State of Oregon•Portland, OR

13h•Onsite

About The Position

Note: This position will receive a 2.5% Cost-of-Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026. The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Seeking a fulfilling administrative position that allows you to make a difference? Step into the role of Office Specialist 2 at our Child Welfare agency, where your commitment to excellence will directly enhance the well-being of our community! We are currently seeking an Office Specialist 2 to join our Child Welfare team based in our Midtown Portland office on NE Davis Street assisting Oregonians in-person . Summary of Duties As an Office Specialist 2 , you will: Provide administrative and records support by managing front lobby operations, answering phone calls, responding to inquiries, and clearly communicating agency rules and policies. Issue and track vouchers, transportation passes, and parent mileage reimbursements, accurately logging all transactions in TRACS and OR-Kids systems. Support protective services staff by entering case data and documentation into the OR-Kids database. Request and gather relevant records, including police reports, out-of-state histories, court documents, and physical or mental health records, as needed. Coordinate the scheduling and rescheduling of client visits for the branch office, ensuring accuracy and timeliness. Assist with researching and verifying parent information, and handle related calls, mail, and documentation.

Requirements

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.
Experience managing multiple priorities in a fast-paced work environment.
Demonstrated organizational skills with a higher level of attention to detail.
Demonstrated experience to work independently with self-motivation, while also contributing effectively as part of a team.
Demonstrated experience in adjusting communication styles to engage diverse audiences and clearly explain complex rules, regulations, and procedures.
Demonstrated proficiency in using computer systems and Microsoft Office applications, including Word, Outlook, and Excel.
Experience performing accurate and efficient data entry.

Responsibilities

Provide administrative and records support by managing front lobby operations, answering phone calls, responding to inquiries, and clearly communicating agency rules and policies.
Issue and track vouchers, transportation passes, and parent mileage reimbursements, accurately logging all transactions in TRACS and OR-Kids systems.
Support protective services staff by entering case data and documentation into the OR-Kids database.
Request and gather relevant records, including police reports, out-of-state histories, court documents, and physical or mental health records, as needed.
Coordinate the scheduling and rescheduling of client visits for the branch office, ensuring accuracy and timeliness.
Assist with researching and verifying parent information, and handle related calls, mail, and documentation.