OFFICE SERVICES SUPERVISOR (GENERAL)

State of California • Sacramento, CA

55d • Onsite

About The Position

This position is located at the DMV Headquarters in Sacramento. Incoming Mail Operations is looking for a positive individual who values customer service, possesses excellent writing and communication skills. The selected candidate must be organized, efficient and willing to direct Office Assistants who receive, sort, count, process and deliver mail throughout the department and to other State Agencies using department vehicles. Regular and reliable attendance is an essential function of this job. The duties for these positions include: staff scheduling; vehicle reservations and retrieval; assessing time sensitive workloads; and completing a daily workload report and effectively writing responsive e-mails for customer concerns and complaints. The Office Services Supervisor I will set a good example by practicing and reiterating unit and department policies and procedures. The candidates will conduct interviews, arrange employee training, evaluate, and review employee performance/probation reports, make periodical quality control inspections of work, resolve employee issues verbally and in writing, prepare memorandum letters and documents, process return to work procedures and Worker Compensation claim kits. All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process. You will find additional information about the job in the Duty Statement.

Requirements

• values customer service
• possesses excellent writing and communication skills
• organized
• efficient
• willing to direct Office Assistants who receive, sort, count, process and deliver mail throughout the department and to other State Agencies using department vehicles
• Regular and reliable attendance is an essential function of this job
• Applicants must be eligible for appointment (e.g., must take and pass examination)
• applicants must have authorization to work in the United States
• Background Investigation be cleared prior to being hired

Nice To Haves

• Responsible
• Dependable
• Trustworthy due to accountable items being received and distributed throughout the department
• Effective communication
• Organized
• Excellent writing skills

Responsibilities

• staff scheduling
• vehicle reservations and retrieval
• assessing time sensitive workloads
• completing a daily workload report
• effectively writing responsive e-mails for customer concerns and complaints
• practicing and reiterating unit and department policies and procedures
• conduct interviews
• arrange employee training
• evaluate, and review employee performance/probation reports
• make periodical quality control inspections of work
• resolve employee issues verbally and in writing
• prepare memorandum letters and documents
• process return to work procedures and Worker Compensation claim kits

Benefits

• health, vision, and dental benefits
• retirement plans (CalPERS)
• savings plans (401K and 457b)
• leave benefits
• insurance (such as group legal insurance and group long term disability insurance)
• employee assistance program

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees