Office Services Clerk

DELTA DENTAL OF ILLINOIS • Naperville, IL

1d • $18 - $20 • Hybrid

About The Position

Customer Experience Representative - We offer a companywide bonus program, tuition reimbursement, volunteer time off, an on-site fitness center and the flexibility of a hybrid work schedule as described in our Workplace Flexibility policy. We are the largest dental insurance company and continue to grow. Based in Naperville, IL Delta Dental of Illinois has over 50 years of oral health experience and is dedicated to clients and employees alike. Our company culture is inclusive, innovative and focused on achieving our goals. We believe in improving oral health through our dental benefit programs and through our Foundation, which develops and supports projects and organizations that improve access to oral healthcare and oral health education. We’re looking for an Office Services Clerk who can: Key and research dental paper claims that cannot be processed by OCR technology and requires manual entry within established department objectives Maintain data entry logs and reports. Create and maintain overpayment letter process. Maintain, and properly dispose of, source documents according to department guidelines. Send pre-printed requests for additional information and reach out for clarification on a submitted encounter claim, when necessary. Share responsibility and act as the primary backup to the Receptionist.

Requirements

• Strong data entry skills.
• Good oral communication skills.
• Projects a professional image, along with a friendly and polite personality.
• Well-developed organizational and multi-tasking skills with the ability to prioritize and remain productive in a self-directed work environment.

Nice To Haves

• insurance coding or data entry
• MS Excel
• reception desk and/or customer service

Responsibilities

• Key and research dental paper claims that cannot be processed by OCR technology and requires manual entry within established department objectives
• Maintain data entry logs and reports.
• Create and maintain overpayment letter process.
• Maintain, and properly dispose of, source documents according to department guidelines.
• Send pre-printed requests for additional information and reach out for clarification on a submitted encounter claim, when necessary.
• Share responsibility and act as the primary backup to the Receptionist.

Benefits

• Free dental for employees and their dependents
• Competitive benefits: free vision, life, STD/LTD for employees/medical options for many budgets/401k and company match
• Generous PTO program; 11 paid holidays per calendar year
• Great people and culture
• Healthy work/life balance
• Conveniently located from I-88
• Hiring pay range is $18-20/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed