OFFICE SERVICES CLERK

State of Maryland • Baltimore, MD

47d • Onsite

About The Position

The Business Services Division is comprised of the Business Charter Unit.�The Business Corporate Charter/Charter Legal Review Unit is custodian of documents relating to the organization and ownership of many types of business entities that are required to file documents with the State. These documents include charters for Maryland corporations and qualifications and registrations for foreign corporations. The unit is also the custodian of security interest (UCC) filings. Business Charter Legal processes ground rent redemptions. Under this program homeowners can redeem the ground rents on their residencies where the ground rent holder cannot be located. The unit also implemented a ground rent registration system where ground rent lease holders can register their ground rents with the State. This is a multi-task position that provides support to the Charter, SOP and Trade Name unit staff. This position also assists public area with customer assistance, keying of Annual Reports and the processing of rejection letters.

Requirements

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience performing clerical duties.
• Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Nice To Haves

• Experience using Microsoft Office and entering data into a database system.
• Experience using a multi-line phone system.
• Experience working with the public via telephone and in person.
• Experience working with typing written correspondence.

Responsibilities

• Assists with work ordering, keying & processing ground rent documents.
• Works at the public service counter greeting customers, checking the status of businesses and assisting with providing customers with acknowledgements, certified copies and good standing certificates as needed.
• Work orders for non-expedited documents.�
• Confirms appointments scheduled through the online appointment system.
• Tallies checks and credit card receipts to reconcile with MBES daily closeout. Assists with the closing of the public area with credit cards and locking of doors.
• Performs various other duties assigned, which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDAT Customer Service Policy.

Benefits

• health insurance, dental, and vision plans offered at a low cost
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays�- State employees also celebrate at least twelve (12) holidays per year.
• Pension�- State employees earn credit towards a retirement pension

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 101-250 employees