Office Secretary II

State of Maryland•Baltimore City, MD

12h

About The Position

The Maryland Department of Labor is currently accepting applications from qualified candidates for an Office Secretary II position within the Division of Occupational and Professional Licensing. As a member of the team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. Resumes are acceptable as additional information, however the application will be rejected unless it is not completed. The main purpose of this position is to process license applications for the issuance of the license for 25 regulatory boards and commissions within the Division of Occupational and Professional Licensing. The position is also responsible for answering consumer inquiries through the Customer Service Center by providing accurate information regarding the boards and commissions, application and complaint status, and related information in a professional, courteous, and timely manner.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years performing secretarial or clerical work involving typing duties.
Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Nice To Haves

Call center experience
Google and Microsoft suite experience
Experience using AS400
Experience reviewing, approving and maintaining records/applications

Responsibilities

Responds to consumer inquiries via telephone, email, and in-person regarding the licensing status of all O & P boards and commissions, and provide assistance with password resets to facilitate online application renewals.
Manages data entry and updates within the AS400 system related to licensee information, including changes to name, address, insurance details, and other relevant records within the Division of Occupational and Professional Licensing.
Accurately processes and distributes mail for all O & P boards and Commissions.