Office Secretary II
About The Position
The State Board of Long-Term Care Administrators (“Board”) is currently the licensing authority for Nursing Home Administrators (NHA) in the State of Maryland. Effective July 1, 2026, the Board will also become the licensing authority for Assisted Living Managers (ALM). The main purpose of this full-time Office Secretary II/Licensing Assistant position is to serve as the Board’s customer service liaison and provide administrative support for Board operations. The position performs a variety of clerical and administrative duties, including, but not limited to, assisting with licensing and complaint processes for NHAs and ALMs; creating, storing, and maintaining electronic applicant and licensee files; preparing for Board and Committee meetings; drafting meeting minutes; entering complaint data; and preparing expense reports. This position requires thorough knowledge of applicable statutes, regulations, policies, and procedures, as well as the consistent exercise of tact, discretion, independent judgment, accuracy, and sound decision-making. The Board's Executive Director will supervise this position.
Requirements
- Graduation from an accredited high school or possession of a high school equivalency certificate.
- Two years performing secretarial or clerical work involving typing duties.
- Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.
Nice To Haves
- Experience communicating effectively and clearly both verbally and in writing (to include your proficiency in spelling, punctuation, and grammar in the English language)
- Experience providing courteous and timely customer service to internal and external stakeholders and the public in a tactful and professional manner
- Experience performing basic arithmetic computations
- Experience in Google Suite applications, Microsoft Office Suite applications (i.e. Word, Excel, and PowerPoint), and Adobe Acrobat (to include your proficiency level for each program)
- Experience with utilizing video conferencing programs (e.g. Google Meet and/or Zoom).
Responsibilities
- assisting with licensing and complaint processes for NHAs and ALMs
- creating, storing, and maintaining electronic applicant and licensee files
- preparing for Board and Committee meetings
- drafting meeting minutes
- entering complaint data
- preparing expense reports
Benefits
- STATE OF MARYLAND BENEFITS
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
