OFFICE SECRETARY I
About The Position
The Tax Credit Unit administers three residential Maryland Property Tax Credit Programs - the Homeowners' Tax Credit, the Renters' Tax Credit, and the Homestead Tax Credit. Homeowners' and Renters' Property Tax Credit Programs provide more than $53 million in State-funded property tax credits to homeowners and renters who qualify based on an income test. The Homeowners' Tax Credit is available to all homeowners in Maryland, regardless of age, while the Renters' Tax Credit applies to renters aged 60 or over; the permanently disabled; and renters who are under age 60, with dependent children.�The Homestead Property Tax Credit was established to help homeowners deal with large assessment increases on their principal residence. The main purpose of this position is to process tax credit program applications and to respond to tax credit inquiries made by the public.
Requirements
- Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
- Experience: One year performing secretarial or clerical work involving typing duties.
Nice To Haves
- Experience working with computers and different software including Microsoft Office and entering data into a database system.�
- Experience working in a fast paced, customer and team oriented work environment.�
- Experience working with the public via telephone and in person.�
- Experience using a multi-line phone system.�
- Experience performing mathematical computations including calculating percentages.
- Professional oral/written communication and interpersonal skills
Responsibilities
- Review, verify, and interpret documentation submitted with tax credit applications to determine applicant eligibility.
- Respond to telephone inquiries from the public and provide accurate information regarding Tax Credit Programs.
- Communicate with applicants by mail, email, and telephone to obtain required information for eligibility determinations.
- Assist walk-in customers with the preparation and completion of tax credit applications.
- Support other teams as needed in accordance with reasonable performance expectations.
- Participate in training provided by management to address any identified job duty deficiencies.
- Regularly check and respond to emails in a timely and professional manner.
- Adhere to SDAT's Customer Service Policy and maintain a high standard of customer service.
Benefits
- health insurance, dental, and vision plans offered at a low cost
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
- Annual Leave - ten (10) days of accumulated annual leave per year
- Sick Leave - fifteen (15) days of accumulated sick leave per year.��
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays�- State employees also celebrate at least twelve (12) holidays per year.��
- Pension�- State employees earn credit towards a retirement pension
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
101-250 employees
