Office Professional (Talladega Outpatient)

AltaPointe Health • Talladega, AL

1d • Onsite

About The Position

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

Requirements

• High school graduate or equivalent.
• Must be 23 years of age or older
• has and maintains a valid Alabama driver’s license with a good driving record
• must have proof of current liability insurance.

Responsibilities

• Greets all consumers
• Cancels and re-schedules appointments as necessary
• Have consumers sign in
• Answers telephone
• Receives consumer requests for appointments/information and changes.
• Records all telephone messages accurately and transfers to appropriate person timely
• Handles routine requests from clinicians
• Keys in no shows daily
• Directs consumers to appropriate waiting area
• Handles unscheduled consumers.
• Notifies appropriate clinician of consumer’s arrival
• Schedules return appointments.
• Reviews DSR for appointment information
• Reviews clinician’s schedule and assigns appointment time
• Gives consumer appointment slip/card with next scheduled appointment
• Protects and maintains the confidentiality of all records and patient information.
• May perform Quality Assurance Process
• Completes administrative review audits as necessary
• Makes copies, faxes documents and performs other related clerical duties as needed
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Verifying Insurance
• Collecting Co-Payments
• Posting Payments to Consumers account
• Write the consumer a receipt for payments taken.
• Preparing deposits to be taken to Finance and Accounting.
• Enter Billing for various programs as needed.
• Entering information into Avatar
• Completes Admissions, Discharges, and Transfers as needed
• Coordinate appropriate services for consumers in Crisis
• Pass out Daily DSR reports
• May perform relief for other staff members
• Travel to other assigned clinics for staff coverage when needed
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills
• Treats consumers with care, dignity and compassion
• Respects consumers’ privacy and confidentiality
• Works in a cooperative manner with other AltaPointe employees
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm with consumers, families, and others as appropriate
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as required.
• Completes assigned tasks in a timely manner.
• Follows AltaPointe policies and procedures.
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Any other duties that are assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED