Office Professional (Accordia Citronelle)

AltaPointe Health•Citronelle, AL

23h

About The Position

Primary Job Functions: Greets consumers in a professional and welcoming manner Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival. Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment Completes admission process for new consumers Direct consumer to complete the general intake forms and obtain appropriate insurance information Accurately populate all fields as related to the admission process in EHR system Ensure that patient insurance information is correctly in EHR system Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc) Responsible for consumer payments Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts Prepares and makes deposits, if needed Assists with Financial Assistance/Sliding Fee Discount Program applications Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed Communicate with consumers regarding proof of income requirements. Scheduling Calendar Schedules return appointments for consumers accurately and gives consumer an appointment card with next scheduled appointment and initials. Re-schedules, and cancel appointments as necessary and communicates these changes to consumers. Schedule consumer appointments with outside agencies as requested Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival Answers telephone in a professional and welcoming manner. Receives consumer requests for appointment/information and changes Direct callers to the appropriate person in a timely manner Protects and maintains the confidentiality of all records and patient information Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning. Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements Other Responsibilities Perform quality assurance process as necessary. Completes administrative review audits as necessary. Passing out prescriptions from the doctor/CRNP/PA to the consumer. Perform relief for other staff members. Makes copies, faxes documents and performs other related clerical duties as needed. Supervision and consultation Seeks supervision and consultation as needed Accepts and employs suggestions for improvement Actively works to enhance skills Courteous and respectful towards consumers, visitors and co-workers Treats consumers with care, dignity and compassion Respects consumers’ privacy and confidentiality Is pleasant and cooperative with others Assists consumers and visitors as needed Personal values don’t inhibit ability to relate and care for others Is sensitive to the consumers’ needs, expectations and individual differences Is gentle and calm with consumers, families and others as appropriate Administrative and other related duties as assigned Actively participates in Performance Improvement activities Actively participates in AltaPointe/Accordia committees as requested Completes assigned tasks in a timely manner Treats consumers with dignity and respect Works in a cooperative manner with other AltaPointe/Accordia employees Follows AltaPointe/Accordia policies and procedures

Requirements

High School graduate or the equivalent.
Must have the ability to multi-task, possess good communication skills and work well in a fast-paced office.
Exceptional customer service.
Basic clerical skills.
Use of standard office equipment including computers, copy and fax machines.
Basic medical terminology.

Nice To Haves

Previous medical/health front desk experience preferred.

Responsibilities

Greets consumers in a professional and welcoming manner
Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic
Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
Direct consumer to appropriate waiting area.
Periodically monitor the waiting area to ensure consumers are called to his/her appointment
Completes admission process for new consumers
Direct consumer to complete the general intake forms and obtain appropriate insurance information
Accurately populate all fields as related to the admission process in EHR system
Ensure that patient insurance information is correctly in EHR system
Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc)
Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts
Prepares and makes deposits, if needed
Assists with Financial Assistance/Sliding Fee Discount Program applications
Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed
Communicate with consumers regarding proof of income requirements.
Schedules return appointments for consumers accurately and gives consumer an appointment card with next scheduled appointment and initials.
Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.
Schedule consumer appointments with outside agencies as requested
Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival
Answers telephone in a professional and welcoming manner.
Receives consumer requests for appointment/information and changes
Direct callers to the appropriate person in a timely manner
Protects and maintains the confidentiality of all records and patient information
Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Perform quality assurance process as necessary.
Completes administrative review audits as necessary.
Passing out prescriptions from the doctor/CRNP/PA to the consumer.
Perform relief for other staff members.
Makes copies, faxes documents and performs other related clerical duties as needed.
Seeks supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance skills
Courteous and respectful towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassion
Respects consumers’ privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the consumers’ needs, expectations and individual differences
Is gentle and calm with consumers, families and others as appropriate
Actively participates in Performance Improvement activities
Actively participates in AltaPointe/Accordia committees as requested
Completes assigned tasks in a timely manner
Treats consumers with dignity and respect
Works in a cooperative manner with other AltaPointe/Accordia employees
Follows AltaPointe/Accordia policies and procedures