Office Operations Supervisor

Community Solutions for Children, Families and Individuals • Gilroy, CA

7d • $72,000

About The Position

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking. Under the direction of the Program Manager, the Office Operations Supervisor is responsible in collaboration with the manager for oversight of the day-to-day operation of assigned program and direct supervision of assigned staff. The Office Operations Supervisor ensures the delivery of high-quality services consistent with Agency and Program goals, established practices, contract requirements, County & State regulations and Agency policy and procedures. Services are provided in Gilroy, Morgan Hill and San Jose.

Requirements

• Bachelor’s degree or equivalent of 4 years of work experience in related field
• Must demonstrate strong leadership and management experience.
• Demonstrated ability to work effectively in a team-oriented work environment.
• Strong organizational, problem-solving, and time management skills.
• Excellent communication and customer service skills.
• Working knowledge of MS Office.
• Must be able to meet and receive criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
• Requires an automobile to perform routine job duties.
• Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
• Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Nice To Haves

• Bilingual and bicultural candidates are strongly encouraged to apply.

Responsibilities

• Oversight of day-to-day operations of the front office, Housing Admins, and other administrative operations in collaboration with the Program Manager.
• Handle high-volume email communication with internal and external teams.
• Frequent communication and collaboration with Finance and External Partners.
• Management of shared inboxes, timekeeping, and coverage schedules.
• Ensure tracking logs of client housing stays up to date.
• Provides direct supervision of staff as assigned.
• Assists with hiring, performance evaluations and progressive disciplinary actions.
• In collaboration with the Program Manager, monitors the program and department effectiveness.
• Provides professional development mentoring for staff, as well as new employee orientation training, when required.
• Provides back-up coverage for Program Manager.
• Work collaboratively with other Agency divisions.
• Promotes cultural awareness and competence.
• Weekly travel to office locations to ensure spaces are clean, welcoming, and ready for clients.
• Support staff through regular 1:1 check-ins.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.

Benefits

• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager