OFFICE OPERATIONS MANAGER I - SES - 64001236

State of Florida • Port Saint Lucie, FL

7d • $69,000 - $71,000 • Onsite

About The Position

The Assistant to the Administrator performs independent, high-level administrative and workforce development functions in support of agency leadership. This position serves as the Personnel Liaison for St. Lucie County and the Workforce Development Training Program Manager for both St. Lucie and Okeechobee Counties. Work is performed with considerable independence and requires sound judgment, problem-solving, and decision-making within established laws, rules, and agency policies. The incumbent plays a key role in aligning workforce strategies with agency goals, supporting employee engagement, and fostering a high-performing public health workforce. This position reports directly to the CHD Administrator.

Requirements

• Skilled in independent decision-making, problem-solving, and delivering exceptional customer service.
• Proven ability to supervise staff and apply extensive knowledge of HR policies.
• Highly organized and detail-oriented, with expertise in identifying role-specific competencies and developing targeted training plans.
• Experienced in assessing organizational training needs through surveys, performance data, and evaluations, and in designing or coordinating effective learning solutions with external vendors that enhance employee performance and aligned with strategic goals.
• Knowledgeable in adult learning principles and instructional design. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Minimum-5 years professional experience, a degree at the discretion of the office can substitute for years of experience.

Nice To Haves

• Master’s Degree

Responsibilities

• Personnel Liaison – St. Lucie County
• Interpret, apply, and disseminate personnel policies and procedures; advise supervisors on recruitment, selection, and classification matters.
• Review and revise position descriptions; coordinate job advertisements and support the recruitment and selection process, including participation on executive interview panels.
• Ensure compliance with veteran’s preference requirements and assist with applicant scoring.
• Respond to public inquiries regarding employment opportunities.
• Monitor probationary evaluation deadlines and notify supervisors accordingly.
• Assist with salary justification processes, ensuring alignment with pay grades and securing required approvals.
• Support payroll, benefits, personnel action requests (PARs), timesheets, and leave/attendance tracking.
• Guide employees and supervisors in navigating the People First system.
• Conduct new employee orientations, including background checks, fingerprinting, E-Verify, and drug screening.
• Initiate IT and building access requests; conduct exit interviews.
• Coordinate FRS retirement training and the annual employee benefits fair.
• Track and manage outside employment requests, dual employment approvals, and flexible work schedules.
• Ensure licensure compliance for professionally licensed staff and maintain documentation for HR Hub submission.
• Tracking of customer complaints/compliments.
• Responsible for tracking and obtaining approval/denial for yearly SpNS exemption forms. Assist with SpNS assignments and organizational structure
• Track employees with interpretation certification. Process requests for Deaf Interpretation. Assist with answering incoming phone calls to Administration office assisting callers or forwarding to appropriate staff. Back up to open incoming post office & inter-office mail to the agency, stamping, logging checks, reviewing invoices, and forwarding to appropriate staff.
• Responsible for coordinating volunteer and intern services in accordance with DOHP 5-D4-1.
• Workforce Training Program Manager – St. Lucie and Okeechobee Counties
• Plan, schedule, and manage training programs aligned with agency priorities, core competencies, and workforce needs.
• Develop and maintain an annual training calendar; disseminate timely information on training opportunities.
• Design and deliver engaging, relevant training content; develop and manage supporting materials and resources.
• Identify and validate training needs through research, data analysis, and collaboration with supervisors and HR partners.
• Conduct annual Individual Development Plans (IDPs) to support employee development and career progression.
• Assist supervisors in identifying required knowledge, skills, and abilities (KSAs) and in developing onboarding processes.
• Support the integration of core competencies into job roles and performance expectations.
• Serve as the local administrator for the Learning Management System as outlined in DOHP 4-F-13.2025
• Conduct data analysis to evaluate training effectiveness and provide reports and recommendations to leadership.
• Special Projects, Engagement, and Strategic Support
• Lead and support special projects and initiatives related to employee engagement, performance improvement, and strategic planning.
• Coordinate quarterly Mid-Manager Meetings and three annual All-Staff Meetings, including agenda development, speaker coordination, audiovisual needs, venue logistics, and post-event feedback surveys.
• Manage the annual TaxWatch Award and Best Places to Work nomination processes.
• Serve as a member of the Human Resource Performance Excellence Team (PET) Awards Committee.
• Procurement and Financial Administration
• Perform purchasing functions using the MyFloridaMarketPlace (MFMP) system in compliance with the Prompt Payment Statute.
• Audit and approve invoices generated from purchase orders.
• Manage and approve four blanket purchase orders monthly.
• Purchase office supplies for various departments and serve as MFMP delegate for the Clinical Administrative Assistant II.
• Perform additional duties as assigned, including support for emergency preparedness and response activities.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
• For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees