Office & Operations/Facilities Manager

Swiss Re•Miami, FL

28d•$80,000 - $120,000•Onsite

About The Position

Swiss Re is seeking an experienced and highly engaged Office & Operations/Facilities Manager to oversee five key locations-Miami, Alpharetta, Washington, D.C., Lansdale (PA), and Midlothian (VA). This role is ideal for a dynamic professional who excels at building strong relationships, driving operational excellence, and delivering exceptional workplace experiences. This person must be based in Miami, Florida. About the Team: This role is a part of the Corporate Real Estate & Services (CRES) Americas team. You will partner closely with the Head of CRES East Region and local business leaders to manage facility operations, guide capital and infrastructure projects, and foster a culture of continuous improvement across multiple sites. The CRES team is responsible for leading and managing third-party vendors and contractors - while representing Swiss Re with professionalism and confidence. About the Role: Stakeholder & Workplace Experience Serve as the primary point of contact for employees, executives, stakeholders, and tenants across all five locations. Build strong relationships with site leads and local business leaders to proactively address needs and provide best-in-class customer service. Coordinate onsite events, conferences, and large-scale meetings in partnership with the Events Management Team. Facility Operations & Project Management Oversee day-to-day facility operations in Miami and Alpharetta, with governance oversight for the Washington, D.C., Lansdale, and Midlothian offices. Manage building maintenance, infrastructure, and all MEP systems (HVAC, lighting controls, plumbing, etc.). Partner with Head CRES East Region to lead construction, renovation, and fit-out projects, ensuring alignment with timelines, scope, and budget. Administer Integrated Workplace Management Systems (IWMS) including space allocation, office moves, onboarding/offboarding changes, lease data, and asset maintenance. Financial Management Own budgeting, forecasting, and monitoring of all associated office expenses and investments. Process and review invoices, manage office supply inventory, and ensure adherence to annual budgets and savings goals. Prepare financial and business reports for the Head of CRES East Region. Vendor & Contract Management Oversee external vendors and contractors, ensuring alignment with SLAs, KPIs, and contract requirements. Partner with Procurement to ensure all contracts comply with Swiss Re standards. Direct and evaluate the work of external staff (3 team members). Risk, Safety & Compliance Manage site-level risk by identifying, assessing, and documenting risks; completing all required reports accurately and on schedule; providing clear risk-control assessments; and ensuring effective response and resolution of incidents or unexpected operational events. Lead Business Continuity Planning for the sites, including documentation, training, and annual safety/security reviews. Maintain a strong understanding of corporate office leases and ensure compliance with all lease provisions.

Requirements

Fluency in Spanish required. (Need to be English speaking and Spanish speaking)
Bachelor's degree or a minimum of 10 years of real estate and facility management experience in a global, highly professional environment.
Proven project management experience, including construction and fit-out oversight.
Demonstrated ability to build trusted client and stakeholder relationships and deliver practical solutions.
Strong knowledge of lease language and property standards.
Exceptional verbal and written communication skills; ability to present to stakeholders and senior leadership.
Advanced proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
Experience with Integrated Workplace Management Systems (IWMS).
Strong networking and negotiation skills; comfortable engaging with new stakeholders at all levels.
Swiss Re supports flexible working arrangements; however, due to the relationship-driven and operational nature of this role, consistent on-site presence is essential. This role is based in Miami, Florida.

Responsibilities

Serve as the primary point of contact for employees, executives, stakeholders, and tenants across all five locations.
Build strong relationships with site leads and local business leaders to proactively address needs and provide best-in-class customer service.
Coordinate onsite events, conferences, and large-scale meetings in partnership with the Events Management Team.
Oversee day-to-day facility operations in Miami and Alpharetta, with governance oversight for the Washington, D.C., Lansdale, and Midlothian offices.
Manage building maintenance, infrastructure, and all MEP systems (HVAC, lighting controls, plumbing, etc.).
Partner with Head CRES East Region to lead construction, renovation, and fit-out projects, ensuring alignment with timelines, scope, and budget.
Administer Integrated Workplace Management Systems (IWMS) including space allocation, office moves, onboarding/offboarding changes, lease data, and asset maintenance.
Own budgeting, forecasting, and monitoring of all associated office expenses and investments.
Process and review invoices, manage office supply inventory, and ensure adherence to annual budgets and savings goals.
Prepare financial and business reports for the Head of CRES East Region.
Oversee external vendors and contractors, ensuring alignment with SLAs, KPIs, and contract requirements.
Partner with Procurement to ensure all contracts comply with Swiss Re standards.
Direct and evaluate the work of external staff (3 team members).
Manage site-level risk by identifying, assessing, and documenting risks; completing all required reports accurately and on schedule; providing clear risk-control assessments; and ensuring effective response and resolution of incidents or unexpected operational events.
Lead Business Continuity Planning for the sites, including documentation, training, and annual safety/security reviews.
Maintain a strong understanding of corporate office leases and ensure compliance with all lease provisions.