Office & Operations Coordinator (Temporary)

Panorama Global • Seattle, WA

1d • $75,000 - $85,000 • Onsite

About The Position

Panorama is a platform for social change driven by audacious thinking, radical collaboration, and bold action. We help our partners navigate multiple pathways from vision to impact based on their needs. Our mission is to maximize social impact by partnering with visionary leaders to co-develop solutions to change systems. Panorama’s value proposition is helping partners to operate in smarter, more impactful, and more efficient ways. Panorama’s values are built on four core principles:
Vision: See the big picture and examine all angles
Integrity: Maintain trust and strive for excellence
Partnership: Collaborate and foster meaningful relationships
Impact: Act boldly and create a ripple effect.

The Panorama Group is a community of organizations that includes:
Panorama Global, a social impact nonprofit that empowers changemakers through radical collaboration,
Panorama Strategy, a social purpose consultancy that accelerates progress for partners through audacious thinking, and
Panorama Action, which mobilizes voices and resources through bold action.

Position Summary
Panorama seeks a temporary Office & Operations professional to maintain organizational efficiency to support the team for a leave of absence. This role is critical to providing uninterrupted internal systems support and serving as the key logistics lead for the upcoming relocation of Panorama’s headquarters to a new floor in the existing building. The ideal candidate is a tech-savvy problem solver with a strong service mindset who can support staff needs while also coordinating complex physical office logistics. This is a temporary position expected to last approximately six months to one year, with the potential to convert to a permanent role based on organizational needs and performance.
This non-exempt, full-time position must based in Panorama’s Seattle office. Employees are expected to work in the office four days per week.

Requirements

• Bachelor’s degree and a minimum of three years of relevant experience in operations, IT, customer service, project management, or related field
• Interest in business operations, process improvements, troubleshooting as well as software applications and systems used by non-profits.
• Strong working knowledge of Microsoft 365, Salesforce (or similar CRM), and Asana (or similar task/project management application)
• Demonstrated ability to manage competing priorities and adapt to changing deadlines, particularly in a physical office environment
• Ability to remain calm under pressure
• Strong customer service mindset, with the ability to respond thoughtfully and professionally to day to day operational and systems related questions from internal staff and external partners

Nice To Haves

• Ability to take initiative, problem-solve and work both independently and in a collaborative environment
• Experience balancing competing priorities, adapting to changing deadlines or priorities, and identifying when to escalate an issue
• Ability to work directly with staff and translate technical terminology in simple language
• Able to work in a dynamic environment, while maintaining close attention to detail and striving to build efficiencies
• Interest in continuous learning both in personal and professional growth with a commitment to diversity, equity, and inclusion
• Demonstrated passion for social impact issues, and interest in non-profit administration

Responsibilities

• Support planning and execution of Panorama’s headquarters office move, including serving as the primary point of contact for building facilities and vendors
• Create and maintain accurate tracking of office assets and equipment before, during, and after the office transition, ensuring all equipment is accounted
• Oversee the setup of all office technology (room booking systems, office AV/conference technology, etc.) in the new location
• Manage the distribution and collection of keys and keycards for the new office space.
• Collect, sort, and distribute physical mail and deposit checks as needed
• Manage software license billing and ensure accurate allocation of expenses across program budgets
• Lead or support technical systems training for any new hires during the contract period
• Serve as an administrative backup to the Senior Administrative Assistant as needed
• Provide onboarding and offboarding support in coordination with People and Culture, including systems access and equipment logistics for Seattle-based and non-Seattle based staff
• Contribute to light process improvements and documentation related to office and operational workflows, particularly connected to the office move
• Provide ad hoc operational and administrative support as needed
• Provide hands-on troubleshooting for common office technology issues such as printers, Wi-Fi, and video conferencing systems
• Act as a first point of contact for system support requests from internal and external staff, including fiscally sponsored project employees
• Coordinate closely with external IT service provider to escalate and resolve technical issues
• Maintain clear documentation of any system changes or process updates implemented during the temporary coverage
• Provide systems, security, and technology support to fiscally sponsored projects as needed
• Support administration of subscriptions and software licenses for staff and update software and hardware inventories
• Support knowledge management and governance practices, including updates to Panorama’s Intranet and maintenance of Panorama’s Resource Portal, an external hub for fiscally sponsored partners
• Support with security awareness monitoring and work with internal teams and external partners to support a secure operating environment
• In coordination with the Senior Business Systems & Operations Manager and Senior Systems and Operations Coordinator, support the review of new systems implementations/projects through research, coordination, notetaking, and project management as needed
• Embraces everyday challenges and ambiguity as opportunities to lean in and take action,
• Demonstrates curiosity and commitment to asking questions, learning, and adapting,
• Commits to adding value to their team and to Panorama, and
• Actively contributes to the enhancement of Panorama’s culture by participating in organizational and team activities such as committee volunteerism, coffee chats, and other initiatives.
• Serve as an organizational brand ambassador by representing the organization externally.
• Contribute to opportunities for process improvement and service/practice strengthening towards evolving our platform for social change.
• As needed, provide timely inputs for co-design and development of initiatives, proposals, briefings/debriefs, reports, and knowledge sharing efforts.
• Provide required timely and accurate recording of data and other information via Harvest, Salesforce, Lattice, SharePoint, and Certify.

Benefits

• Flexible paid time off
• 10 paid holidays per year, plus an organization-wide Winter Break
• Up to 95% employer-paid monthly premiums for employee medical coverage (depending on plan selected)
• 401(k) safe harbor plan, with employer contribution equal to 3% salary with immediate vesting
• Up to 12 weeks fully paid family/medical leave (eligible after 1 year of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees