Office Operations Coordinator

Ludus • Grand Rapids, MI

6d • Hybrid

About The Position

Office Operations Coordinator We are looking for an Office Operations Coordinator to support core administrative and operational functions and help keep our workplace running smoothly! Full-time · West Michigan (Hybrid) Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, retail and registration needs. We are looking for a people centered Office Operations Coordinator to support our growing team and enhance the overall employee experience by helping to create a smooth, welcoming, and well run work environment. This role is ideal for someone who thrives as a central point of support, anticipates needs, and drives continuous improvement in day-to-day operations. As a member of the HR team, this role partners closely with team members across the organization to ensure efficient operational processes, support internal logistics, and maintain a physical workspace that reflects our culture, values, and commitment to our people. Join us in our mission to bring people together through shared experiences and building digital tools for arts organizations. Learn more about Ludus here Things you should know before applying At Ludus, our mission is to bring people together through shared experiences. It’s a big goal that allows for limitless expansion to make a difference in the world. We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works. We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace. In order to grow as a company and individually, discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers. If you prefer a hand-holding environment where everything is black and white, that’s not us. If you’re a self-starter and can thrive in controlled chaos, Ludus is the place for you — it’s time to find your role ⬇️

Requirements

• Tech-comfortable: able to learn new software and tools quickly.
• Experience with office operations, shipping/receiving, or administrative work.
• A proactive, dependable approach with attention to detail and follow-through.
• Ability to manage multiple tasks and competing priorities effectively in a fast-paced environment.

Nice To Haves

• Familiarity with SaaS or tech enabled environments
• Experience supporting a growing company

Responsibilities

• Oversee day-to-day office operations to ensure the workspace is organized, functional, and welcoming.
• Serve as the primary point of contact for office-related vendors and services, coordinating support as needs arise.
• Support basic office compliance and office access management.
• Support employee onboarding from an in-office perspective, helping new hires feel prepared and welcomed.
• Provide administrative and logistical support to team members and leadership as needed.
• Assist with coordinating internal logistics such as travel, meetings, and team-related needs.
• Manage printing, shipping, and fulfillment needs related to customer events and internal initiatives.
• Support inventory awareness and shipping logistics, partnering with internal teams to meet timelines and quality standards.
• Assist with assembling and shipping employee, customer, or marketing packages.
• Take on special projects that support operations, events, or team experience as the company grows.

Benefits

• Health Insurance (Medical, Vision, Dental) — Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.
• 401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).
• Profit Sharing and Stock Options — We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success.
• Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related.
• Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.
• Flexible PTO — Take the time you need for vacation or personal days simply work with your team to ensure everything runs smooth while you are away.
• Sick Days — If you're under the weather, we expect you to take the time needed to recover within reason.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed