Office Manager

Better-Health-Group•Milton, FL

5d•$55,000 - $65,000•Onsite

About The Position

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission? At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Why VIPcare? At VIPcare, we've built something different — a primary care model designed specifically around the needs of senior patients. Our clinics operate under a value-based care model, which means we measure success by patient outcomes, not patient volume. You won't be chasing throughput here. You'll be leading a team that proactively reaches out to patients, closes care gaps, and keeps people healthy and out of the ER. We're looking for an Office Manager who thrives in this environment — someone who already speaks the language of HEDIS, Medicare Advantage plans, and patient quality metrics, and who's ready to bring that expertise to one of our growing VIPcare clinic locations. Ideal background: You've worked in a Medicare Advantage primary care or value-based care setting. You understand what it means to manage a patient panel, not just a schedule. You've seen how proactive outreach, care coordination, and closing quality gaps actually improve lives — and you want to lead a team that does exactly that every day. As Office Manager, you're the operational heart of the clinic. You'll lead a care team of Medical Assistants and/or Receptionists, partner closely with Physicians and APPs, and take ownership of the clinic's performance and patient experience.

Requirements

4+ years of Medical Assistant experience preferred
1+ years of experience in a leadership role, preferred
Bachelor's Degree in healthcare administration or related field preferred (not required)
Certified Medical Assistant preferred
CPR certification preferred
Primary care and/or Medicare Advantage background is a strong plus
Comfortable performing clinical duties: vital signs, injections, blood draws, wound care, medication dispensing, and assisting with procedures, preferred
Working knowledge of medical coding, HIPAA, OSHA/biohazard guidelines, and electronic medical records
Proficient with Google Suite
A natural team motivator who leads with energy, holds commitments, and brings calm, solutions-focused thinking to a busy clinical environment
Strong oral and written communication skills — comfortable with providers, health plans, vendors, and patients alike
Excellent organizational and multitasking skills with sharp attention to detail
Culturally sensitive with a genuine appreciation for the geriatric patient population
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Must be able to lift up to 15 lbs and assist with patient transfers as needed
Corrected vision and hearing to normal range required
Reliable personal transportation required

Responsibilities

Drive clinic performance across key value-based care metrics — including HEDIS, ER utilization, admission management, and patients not seen
Lead daily huddles and coordinate proactive outreach efforts to close care gaps and keep patients engaged
Manage your team day-to-day: scheduling, payroll, PTO, performance, and professional growth
Partner with providers to ensure every patient receives high-quality, coordinated care
Oversee front- and back-office operations to keep everything running accurately and efficiently
Serve as the go-to resource for onboarding, training, and upholding Better Health Group / VIPcare standards
Ensure compliance with Medicare Advantage plans, HIPAA, and all applicable labor laws
Assist providers with credentialing, hospital portal access, licensure, and memberships
Manage the accuracy of records, referrals, supplies, invoices, and medication workflows
Bring new ideas to leadership — this role has a real voice in shaping clinic policies and workflows
Assist with clinical duties as needed: vital signs, injections, blood draws, medication management, wound care, and supporting physicians during procedures