Office Manager

ABA Pathways LLC•Ann Arbor, MI

16h

About The Position

ABA Pathways is seeking a compassionate, adaptable, and driven Office Manager who brings positive energy to their work and is eager to learn, grow, and make an impact. At Pathways, we foster a workplace culture centered on growth, discovery, person-centered care, and cultural competence. If you thrive in a collaborative environment and enjoy keeping operations running smoothly while supporting a meaningful mission, we’d love to meet you. The Office Manager plays a vital role in ensuring the clinic operates efficiently and effectively. This position oversees daily administrative functions, supports clinical staff, and helps create a welcoming, organized, and compliant environment for both clients and team members.

Requirements

Strong communication and organizational skills
High level of integrity and accountability
Ability to manage relationships and resolve conflicts effectively
Cultural awareness and a commitment to inclusive care
A proactive mindset with the ability to multitask and adapt in a dynamic environment
A bachelor's degree and three to five years of relevant and related business administration experience, or a master's degree in business administration and two years of experience in the business field, or seven years of experience in the business field, or any similar combination of education and experience.

Nice To Haves

Masters' degree in business or related field.
Three to five years of business administration experience.

Responsibilities

Manage clinic communications (email, phone, fax, copying)
Support clinicians with administrative needs
Maintain organized systems and workflows to keep operations running smoothly
Ensure the clinic is clean, organized, and welcoming
Oversee routine upkeep and handle urgent cleaning needs as they arise
Maintain and audit staff schedules for accuracy and efficiency
Coordinate across teams to support smooth daily operations
Partner with clinical, finance, and accreditation teams to implement programs and policies
Ensure compliance with company standards and CARF requirements
Plan and execute compliance activities such as emergency drills
Manage clinic budget and purchasing processes
Submit orders, track expenses, and reconcile receipts and credit card transactions
Foster a positive, professional, and values-driven team culture
Provide supervision to administrative staff (if applicable)
Support conflict resolution and promote strong working relationships
Serve as the go-to resource for clinic systems (e.g., MeasurePM, Google Workspace)
Troubleshoot and support team members with system-related questions
Collaborate with the clinical team to promote services
Plan and participate in community outreach events
Monitor client authorizations and key deadlines
Act as on-site liaison for property-related needs
Participate in team meetings and organizational initiatives