Office Manager

Community Veterinary Partners • Durham, NC

17d

About The Position

Are you passionate about leading teams, fostering excellent customer service, and helping pets receive the best care possible? Were looking for an organized, enthusiastic, and experienced Veterinary Office Manager to join our busy 8-doctor AAHA-accredited veterinary practice, which includes a boarding and spa! Customer service is the heart of our practice, and were dedicated to delivering outstanding care to pets and their families.Our Mission:Park Veterinary Hospital & Urgent Care is dedicated to enhancing the bond between people and pets through compassionate and professional care. We strive to exceed our client's expectations by employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Requirements

• Strong leadership and team-building skills.
• Exceptional communication and organizational abilities.
• Customer service-oriented mindset with a passion for building relationships with clients.
• Ability to multi-task and thrive in a fast-paced, high-volume setting.
• Were looking for a proactive leader with a growth mindset who is eager to learn, adapt, and contribute to a culture of continuous improvement.
• This role requires schedule flexibility, including availability to work some weekends as part of a rotating shift with leadership, as the veterinary hospital and boarding is open seven days a week.

Responsibilities

• Collaborate closely with the Practice Manager and Lead Doctor to support the team and uphold the highest standards of customer service.
• Collaborate closely with the leadership to support the practice's daily operations, ensuring efficient workflows and a positive environment for both team members and clients.
• Act as a liaison between our team and clients, ensuring every pet parent feels welcomed and valued.
• Maintain and enhance our AAHA standards, fostering a culture of continuous improvement.
• Collaborate with veterinarians, technicians, veterinary assistants, and boarding staff to provide seamless and exceptional care for every pet in medical or resort settings.
• Assist leadership team in organizing celebrations to strengthen team culture.
• Manage day-to-day building maintenance, including coordinating repairs, facility upkeep, and ensuring a safe and welcoming Veterinary Hospital and Boarding facility.
• Manage inventory to meet budget goals and maintain adequate stock.

Benefits

• Be part of a supportive team in a practice that emphasizes quality care and customer service.
• Enjoy a dynamic work environment with diverse responsibilities across both medical and boarding/spa services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees