Office Manager

SERVPRO of South Worcester•Worcester, MA

4d•Onsite

About The Position

We are seeking an experienced Office Manager to lead, train, and motivate our office team while overseeing daily administrative and operational functions. The ideal candidate is highly organized, self-motivated, and committed to delivering exceptional service in a fast-paced, team-oriented environment.

Requirements

5+ years of office or customer service management experience
Proven leadership experience building and managing teams
Strong written and verbal communication skills
Highly organized with strong attention to detail and multitasking ability
Proficiency in Microsoft Office and ability to learn new systems quickly
Experience with compliance, documentation, or operations management preferred
High school diploma or GED required; college degree preferred
Background check required (per applicable law)

Nice To Haves

IICRC certifications preferred
Xactimate certifications preferred
Construction management experience preferred
Construction or restoration industry experience preferred
Bilingual skills a plus

Responsibilities

Lead and manage office staff, including Job File Coordinators, Administrative Assistants, and Dispatch/Reception personnel
Foster and maintain a positive, professional office culture
Oversee onboarding, training, and ongoing development of office team members
Coordinate employee meetings, reviews, and internal communications
Manage subcontractor certifications, insurance, and compliance documentation
Maintain franchise compliance requirements, reporting, and national account program standards
Track and improve office KPIs and operational processes
Serve as primary administrator for office systems, technology, and workflows
Manage lead sources and ensure proper tracking and disposition
Support leadership with projects and additional duties as needed