Office Manager

Kraayeveld Family Law•Grand Rapids, MI

6h•Onsite

About The Position

Kraayeveld Family Law is a respected, litigation-focused family law firm in Grand Rapids. We are growing, and we are intentionally adding an Office Manager who will be instrumental in shaping that growth. This is a new leadership position within our firm. As we expand, a strong operational structure and intentional culture matter more than ever. The Office Manager will play a central role in helping us scale responsibly, strengthen our HR systems, and ensure our standards grow alongside our team. This is not an administrative support position. This is a leadership role focused on accountability, culture development, and operational consistency. The right candidate will see growth as an opportunity — not a disruption — and will be energized by helping a high-performing team mature and improve. This is a full-time, in-office position. Presence and leadership visibility matter in this role. Provide firm-wide operational leadership and partner with ownership to support the continued growth of the practice. Oversee daily operations to ensure the firm runs smoothly, professionally, and consistently across all departments. Strengthen and grow our culture by: Reinforcing our Core Values in everyday interactions Recognizing and encouraging high-performing team members Supporting team development and professional growth Planning and coordinating recurring firm events and initiatives that make it enjoyable and meaningful to come to work each day Creating an environment where accountability and positivity coexist Provide steady HR leadership by: Applying firm policies consistently and fairly Coordinating and documenting performance conversations Addressing professionalism and accountability concerns directly and respectfully Supporting team members in meeting expectations Ensuring clarity around standards as the firm grows Provide operational oversight across the firm, including: Monitoring workflow, workload distribution, and overall team effectiveness Ensuring the entire team delivers A+ client service Serving as a professional liaison when needed to help resolve client concerns Providing oversight and guidance to the billing department to help maintain strong collection rates Ensuring systems, processes, and procedures evolve appropriately as the firm expands Observe trends, identify opportunities for improvement, recognize excellence, and provide thoughtful recommendations to ownership. As the firm grows, this role will grow in leadership scope and strategic influence.

Requirements

An educational background in Human Resources, OR Prior HR experience in a professional office setting (law firm or similar professional services environment strongly preferred)
An ability to work with highly educated, strong-willed professionals is important.
This role requires steady leadership, emotional intelligence, and confidence.
Prior leadership or management experience in a professional environment
Experience handling documentation and policy enforcement
Comfort conducting direct, respectful accountability conversations
Strong written communication skills
High organizational capacity and attention to detail
Ability to manage multiple responsibilities across daily, weekly, and monthly timeframes

Responsibilities

Provide firm-wide operational leadership and partner with ownership to support the continued growth of the practice.
Oversee daily operations to ensure the firm runs smoothly, professionally, and consistently across all departments.
Reinforcing our Core Values in everyday interactions
Recognizing and encouraging high-performing team members
Supporting team development and professional growth
Planning and coordinating recurring firm events and initiatives that make it enjoyable and meaningful to come to work each day
Creating an environment where accountability and positivity coexist
Applying firm policies consistently and fairly
Coordinating and documenting performance conversations
Addressing professionalism and accountability concerns directly and respectfully
Supporting team members in meeting expectations
Ensuring clarity around standards as the firm grows
Monitoring workflow, workload distribution, and overall team effectiveness
Ensuring the entire team delivers A+ client service
Serving as a professional liaison when needed to help resolve client concerns
Providing oversight and guidance to the billing department to help maintain strong collection rates
Ensuring systems, processes, and procedures evolve appropriately as the firm expands
Observe trends, identify opportunities for improvement, recognize excellence, and provide thoughtful recommendations to ownership.