Office Manager-Fuel Industry

Haffner's•Goffstown, NH

23h•Onsite

About The Position

Haffner's is a prominent wholesale fuel distributor in New England, managing 72 gas stations, convenience stores, car washes, and food service locations across Massachusetts, New Hampshire, and Maine. They also offer heating oil, propane, and HVAC services to 45,000 customers. The company is fueled by family, integrity, and safety, prioritizing building relationships and doing the right thing, with a culture that thrives on growth, innovation, and excellence. This position is accountable for overseeing the general administrative functions and any events or activities in the office. Specific areas of responsibility include leadership of the Customer Service team and office personnel, establishment of best practices, protocol, and techniques for heating, cooling, and ownership of customer satisfaction. The role also provides administrative support to the Operation Manager.

Requirements

Demonstrated leadership and management background, with an emphasis on setting direction, coaching in a positive manner, team building and achieving organizational goals
Concise, effective verbal and written communications skills with strong conflict resolution abilities
Proficiency in MS Office (MS Excel and MS Outlook, in particular)
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Strong organizational and planning skills in a fast-paced environment
High School degree
Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications
High school diploma or equivalent required
At least three years of administrative and clerical experience required

Nice To Haves

Prior Cargas Experience strongly preferred
Additional qualification as an administrative assistant or Secretary will be a plus
Associate degree in office administration or related field preferred
Prior office management experience preferred

Responsibilities

Overseeing the general administrative functions and any events or activities in the office
Leadership of Customer Service team and office personnel
Establishment of best practices, protocol, and techniques for heating, cooling and ownership of customer satisfaction
Provide administrative support to Operation Manager
Greet visitors/clients/new hires to the office and ensure appropriate personnel are notified
Maintain office supply inventory
Answer the phones
Maintain positive attitude and morale for the entire team
Develops working relationships with key customers at the local level and interfaces with key high impact accounts
Supervise and train personnel involved in Customer Service and Dispatching
Perform other duties that may be assigned by senior leadership