Office Manager

Bliley's•Richmond, VA

5h•Onsite

About The Position

Bliley’s Funeral Homes & Cremation Center For more than a century, Bliley’s has stood for service, trust, and professionalism. As we continue to grow, joining our team means being part of a legacy of care and a culture where every associate contributes to the experience families remember. We seek individuals who hold themselves to a high standard and find meaning in helping others. Summary of Job Function: The Office Manager is responsible for overseeing the administrative functions of the location, providing a consistent office presence during normal business hours, Monday – Friday. This role oversees the location schedule, works with the arranging Directors and Location Manager to complete administrative details of funeral arrangements, and has primary responsibility for answering phone calls (supported by the rest of the team). This role does not involve direct contact with deceased persons or cremated remains; however, the office is located within a funeral home environment where proximity to such areas is routine.

Requirements

Bachelor’s degree preferred; High School Diploma or GED required
At least two years' previous experience as an office manager (preferred)
At least two years’ previous experience in office administration required, including answering a multi-line telephone and using standard office equipment
Experience with Microsoft suite (Word, Outlook, Excel, SharePoint, Teams) strongly preferred
Exceptional administrative and organizational skills, including data entry and schedule management
Significant ability to work independently to complete tasks and meet deadlines. Ability to multi-task within job responsibilities
Strong attention to detail
Excellent oral and written communication and interpersonal skills
Ability to maintain confidentiality and professionalism
Regularly required to stand, sit, walk, reach, bend, lift, listen, talk and perform computer keyboarding. May need to transport items weighing up to 25 pounds

Responsibilities

Oversight of Back Office Space
Maintaining a neat and organized workspace
Answering and directing all incoming phone calls, taking messages, providing information to callers, and forwarding messages as appropriate. This includes taking first calls (notifications of death) from families, hospitals, police, nursing homes, and hospice units.
Ordering and maintaining supplies
Checking all emails regularly throughout the day and following up accordingly
Overseeing flower desk & getting supplies ready for families
Assisting with overall scheduling and staffing of services and arrangements
Other duties as assigned
Administrative Aspects of Funeral Arrangements
Entering information into Passare (funeral arrangement application)
Communicating times of ceremonies with the Dispatcher and Switchboard Operator
Processing payments
Processing life insurance policies
Completing check request forms and submitting them to the business office
Contacting ministers, churches, and cemeteries
Ordering military honors and scheduling burials at Arlington National Cemetery
Ordering police escorts for processions
Ordering caskets, vaults and associated sales/personalization items
Arranging and ordering food for receptions
Submitting obituaries and adding them to the website
Managing and finalizing video tributes
Creating Boxcast Livestream Links and downloading to USB when complete
Purchasing and downloading music to CDs and USBs
Entering information to “Make It Personal” for FloralXpress for making flower books
Creating door cards
Entering information to Virginia Electronic Death Registry (EDRS) System
Contacting doctors for signatures on death certificates
Ordering certified death certificates from local health departments
Completing tasks in an orderly manner and each afternoon roll tasks to next day if applicable