Office Manager

John Gore Organization•New York, NY

14d•$70,000 - $85,000

About The Position

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards. We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth. $70,000.00-$85,000/ annually FLSA Status: Non-Exempt Summary The Office Manager is responsible for overall operation, functionality, and employee experience of the company’s New York City headquarters across two buildings. This role balances facilities management and workplace operations with employee and visitor experience, ensuring both locations are safe, efficient, well-maintained, and welcoming. The ideal candidate is equally comfortable managing building infrastructure and supporting people in a fast-paced corporate environment. The Office Manager will be the central point of contact between management, employees, and external vendors to maintain a productive, organized, and compliant work environment.

Requirements

Bachelor’s degree in business administration, management, or a related field (or equivalent professional experience)
3–5 years of experience in office management or administrative leadership, preferably in a multi-site environment
Demonstrated experience supervising and supporting administrative or facilities staff
Strong organizational and time-management skills with the ability to manage priorities across multiple locations
Proven ability to manage office budgets, expenses, and vendor relationships
Experience coordinating facilities operations, maintenance, and health & safety compliance
Proficiency in Microsoft Office and office management systems (scheduling, records, reporting)
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to handle confidential information with discretion and professionalism
Strong interpersonal skills with the ability to lead, motivate, and support staff
Ability to work independently and collaborate effectively with leadership and cross-functional teams

Responsibilities

Oversee daily facilities operations across two NYC buildings, ensuring consistency in standards and services
Serve as primary liaison with landlords, property managers, and building engineers
Manage maintenance, repairs, cleaning, security, utilities, and after-hours emergencies
Ensure compliance with fire/life safety, OSHA, and building regulations
Coordinate preventative maintenance programs and inspections
Manage access control, security protocols, and emergency preparedness
Create and maintain a high-quality, professional and welcoming employee, visitor, and client experience across both offices
Serve as a key point of contact for employees regarding office services and workplace needs
Oversee reception, mail, shipping, and delivery operations
Support onboarding and offboarding logistics, including workspace setup and access
Plan and coordinate office meetings, events, and employee engagement initiatives
Support executives and teams with scheduling meetings, and catering meals
Manage vendor relationships and contracts supporting both facilities and office services
Track budgets, approve invoices, and monitor expenses across both buildings
Maintain inventory of furniture, equipment, and office supplies
Partner with HR, IT, Finance, and Security on workplace initiatives
Maintain office policies, procedures, and documentation according to company standards
Provide administrative or executive support as needed
Identify process improvements to increase efficiency and productivity
Directly supervise and support the receptionist and day porter in their daily responsibilities
Assign, prioritize, and monitor daily tasks and workloads to ensure smooth office operations
Develop and maintain front-of-house and facility service standards
Train new staff and provide ongoing coaching and guidance
Conduct performance check-ins, evaluations, and provide constructive feedback
Address employee concerns, attendance issues, and minor disciplinary matters
Ensure professionalism, customer service standards, and workplace conduct
Coordinate coverage during absences and peak activity periods
Communicate expectations clearly and ensure alignment with management goals