Office Manager

Arcadia Counseling•Lehi, UT

113d•$50,000 - $60,000•Onsite

About The Position

Arcadia Counseling is an expanding outpatient behavioral health practice with clinics in Sandy, Lehi, and Lindon. We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges. Our mission is to foster a warm, supportive environment for both our clients and our team. As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Lehi clinic. The Office Manager is a key member of our administrative leadership team. This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations. The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients. Strong proficiency in Microsoft Office and/or Google Workspace is critical for success in this role—from managing schedules, documents, and reports to maintaining efficient workflows across the team.

Requirements

High proficiency in Microsoft Office and/or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides, Outlook/Gmail, Drive/SharePoint)
2+ years proven work experience as a leader in a mental health or healthcare environment
Experience managing direct reports and leading teams
Strong knowledge of EHR systems (e.g., SimplePractice, TherapyNotes)
Familiarity with insurance billing and credentialing processes
Excellent organizational and multitasking skills
Compassionate, professional demeanor with strong interpersonal skills
Understanding of HIPAA and confidentiality practices

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or related field preferred, but not required

Responsibilities

Interview, hire, train, and support office staff
Train new hires to ensure operational policies and procedures are followed
Manage performance of administrative staff (5–10 team members), including coaching, improvement plans, and termination when necessary
Coordinate front desk work schedules and approve time-off requests
Provide direct support at the front desk when needed
Hold staff compassionately accountable to performance expectations
Manage front-desk operations including calls, emails, and client check-in/out
Support a team of ~25 clinicians with scheduling, communication, and operational needs
Oversee billing, collections, and insurance verification processes
Maintain accurate and confidential client records in compliance with HIPAA
Ensure office cleanliness, organization, and professional presentation
Monitor office supplies and facility maintenance
Provide timely responses to concerns raised by clients and employees
Ensure staff compliance with company policies and procedures
Generate, format, and distribute monthly operational and performance reports using Microsoft Office or Google Workspace
Report clinic updates and performance back to upper management
Collaborate with the Practice Manager on workflow improvements and process efficiency
Execute clinic marketing activities such as posting updates, maintaining social media, and coordinating community outreach
Provide basic technical support and coordination with IT vendors