Office Manager

Marcus & Millichap•Chicago, IL

34d•$75,000 - $85,000•Onsite

About The Position

The dynamic administrative support team in Marcus & Millichap's Chicago Downtown location seeks a new team member to lead our innovative, collaborative team. We’re seeking a personable, individual who desires a professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top client service, always looking for ways to improve themselves and their team, and making a difference in the office and the firm’s overall success. This is a full-time, exempt, in-office position at our Chicago office – not remote or hybrid with Commercial real estate is competitive and fast-paced. Bring the mindset of “no job too big or small.” The anticipated salary range for this role will be $75,000 - $85,000 a year plus annual discretionary bonus. Some of the interesting things you will be responsible for as Operations Manager: Provide office and compliance management and support to the Chicago office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed Hire, train, develop, and manage staff Aid in the provision of a ‘concierge’ level of service to brokers Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events Work collaboratively with offices and departments across the Texas division, and firmwide

Requirements

Excellent soft skills: collaborative, proactive, and approachable with a strong desire to manage and develop team members and the sales office environment
Intermediate/strong computer skills including Office365, MS Word, Excel, PowerPoint, and Outlook
Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities
Quick learner and you enjoy learning/working with software and technology
Excellent attention to detail
Reliable and punctual, take pride in owning your responsibilities, contributing to the team and leading by example
3+ years of experience in office and staff management
Experience‐based knowledge of compliance and HR functions
Strong MS Office skills – Excel/Word/Outlook/PowerPoint
Superior writing, editing and proofreading skills
Staff supervisory experience
Ability to multi‐task and accurately meet deadlines in a demanding environment
Budget, purchasing or similar cost‐efficient‐decision‐making skills

Nice To Haves

Preferred background: Real Estate ‐brokerage, legal, finance, property management
Event planning experience
Bachelor’s degree or relevant professional education

Responsibilities

Provide office and compliance management and support to the Chicago office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities
Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed
Hire, train, develop, and manage staff
Aid in the provision of a ‘concierge’ level of service to brokers
Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences
Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed
In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department
Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events
Work collaboratively with offices and departments across the Texas division, and firmwide

Benefits

Medical, Dental, and Vision Insurance
Basic Life and AD&D Insurance
Voluntary Life and AD&D Insurance
Short-Term & Long-Term Disability Coverage
Flexible Spending Accounts (FSA)
Cancer Guardian Program
401(k) Plan with Company Match
Wellness Program
Employee Assistance Program (EAP)
Paid Parking
Additional benefits may be available based on position and eligibility.
We are committed to supporting our employees’ well-being and professional growth.