Office Manager

Floor Coverings International - JDR

7d•$45,000 - $55,000•Onsite

About The Position

At Floor Coverings International, we’re more than just a flooring company—we’re the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers’ doors. With over 350,000 satisfied customers and an impressive 4.7-star rating, we take pride in delivering an exceptional experience. Now, we’re looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothly—from scheduling and marketing to financial management and customer relations.

Requirements

Strong communicator – especially over the phone!
Organized & detail-oriented – you thrive on keeping things running smoothly.
Multi-tasking pro – balancing different priorities is your strength.
Self-motivated – you can work independently and take initiative.

Nice To Haves

Bookkeeping experience is a plus (but we’ll train the right person!).

Responsibilities

Be the friendly face and voice of our company—build strong relationships with customers and ensure they have a seamless experience.
Efficiently schedule appointments for our Design Associates.
Follow up on open proposals and inquiries to drive customer engagement.
Assist in planning and executing local marketing initiatives to grow the business.
Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
Maintain accurate financial records and partner with bookkeeper to keep QuickBooks updated daily (experience preferred, but training provided!).
Generate job costing reports within 24 hours of completed installations.
Track and manage business-related expenses to ensure financial efficiency.
Keep the office organized, welcoming, and running smoothly.
Manage team calendars for DA appointments and all marketing and Owner activities.
Collaborate with the Owner weekly to review recent sales, manage customer expectations, and align with Production Manager on project status.
Update SalesForce daily with job progress and schedules (training provided!).
Partner with Owner to monitor and create accountability for all team rhythms.
Own and execute supporting operational and administrative functions that allow the Owner to prioritize business development and revenue growth.
Attend weekly strategy meetings with the Owner.
Work toward weekly and monthly business goals.
Be open to learning and development opportunities to grow in your role.
Make decisions and take action aligned with our core values and mission.