Office Manager

Helping Others Manage Emotions Therapeutic Services•Baltimore, MD

11d•$21 - $23

About The Position

H.O.M.E is hiring an Office Manager to oversee program administration, support staff productivity, operations, regulatory compliance, and client/provider relations. This role ensures the program runs smoothly with the Executive Director and COO, meeting goals daily, weekly, quarterly, and annually. Shift- Mon-Fri 8:30 AM - 4:30 PM

Requirements

Has extensive experience organizing resources and establishing priorities
High school diploma required; associate degree preferred
Ability to communicate effectively, both verbally and in writing
Ability to maintain quality, safety and/or infection control standards
Working knowledge of the operations and administration of a behavioral health clinic
Knowledge of psychiatric rehabilitation programming and services
Knowledge of psychiatric rehabilitation procedures, regulations and standards
Thorough understanding of front office operations, including reception/registration, scheduling, determination of eligibility, prior authorizations and collection of co-pays/outstanding client balances
Thorough knowledge of medical insurances and billing operations
Ability to make effective administrative/procedural decisions and recommendations
Skill in the use of computers with a Windows-based operating environment
Able to work effectively at all levels in a collaborative team environment to offer guidance and supervision in a constructive and appropriate manner
Current CPR certification
Fingerprint clearance, and pass drug test, physical exam, and clear TB test
Excellent organizational skills
Outstanding customer service and interpersonal skills
Ability to develop and maintain record-keeping systems

Nice To Haves

Previous administrative or clinical experience in a behavioral health program

Responsibilities

Oversees all aspects of day-to-day operations of the program to ensure compliance with regulatory requirements and departmental policies/procedures in coordination with the Program Manager.
Works with Executive Director to develop, update and maintain all clinical front desk/billing policies and procedures.
Participates in the planning and implementation of the annual business plan.
Participates in the system for handling client complaints and adverse incidents.
Oversee orientation of new non-clinical medical staff
Oversee support staff work schedules, time-off requests, timesheets
Participate in the development of new policies and procedures; update and maintain existing policies and procedures as needed; ensure medical staff understand and consistently follow all program policies and procedures
Develop and coordinate efforts for meaningful use
Generate regular reports to monitor data related to utilization of services and productivity (number of visits, number of procedures, provider-specific activity)
Closely monitor systems between front desk, clinical and administrative staff to ensure operations (scheduling, documentation of eligibility, collection of co-pays/outstanding balances, prior authorizations, charting/documentation of encounters and the claims submissions/reconciliation process) are working to maximize program revenue
Assists in overseeing the Infection Control program to ensure staff compliance with relevant policies and procedures with a special emphasis on data collection, maintenance of logs and the documentation process
Assist the corporate compliance officer with the timely completion of QA audits and maintenance of QA files
Oversees the equipment management process to ensure that all clinical and non-clinical equipment is properly maintained and repaired as needed; ensures that all equipment-related activities are properly documented
Work collaboratively with clinical staff and the client’s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services
Oversees the system for managing supplies and inventory; monitors expenses against budget
Manages the system for handling client complaints and reporting adverse incidents to the Corporate Compliance Officer and Executive Director.