Office Manager

Hiller Plumbing, Heating, Cooling & Electrical•Goodlettsville, TN

21h•$50,000 - $65,000

About The Position

This position will assist the assigned General Manager in accomplishing strategic goals and objectives through the delivery of exceptional administrative support. This position will work and interface with other management in their branch and as directed by the General Manager. It is essential in this position to maintain a positive attitude and maintain excellent communication with the General Manager, Dispatch Manager, Operations / Service Manager, other management, and staff to provide and ensure all services are reflective of Hiller’s core values of quality and care.

Requirements

Minimum high school diploma / GED required and 3+ years of administrative support experience with increasing responsibility preferred.
Excellent interpersonal skills and establish effective relationships at all levels of the organization as well as externally to the public.
Ability to learn and develop proficiencies with new system programs, software, and hardware used by the company.
Minimum typing speed of 40 net words per minute preferred.
Ability to efficiently manage multiple priorities and time sensitive deadlines.
Advanced computer skills in MS Office (Outlook, Word, Excel and Power Point) and expert knowledge of grammar, punctuation and editing.
Proactive and capable of working as a member of a team, as well as independently.
Team player with regular verbal and written communication with other staff.
Maintain confidentiality of business activities, plans and concerns.
Willing to continue training for personal growth.
Understand all products and services offered.
Know and understand the role and duties of the CCR and how it is related to dispatch.
Strong ability to multi-task.
Ability to get along with and work with other team members.
Ability to work well under stress.
An exceptional ability to understand the needs of the customer.
Full-time position typically working a 45-hour work week. Overtime may be required to complete special projects.
Regularly spend long hours sitting and using office equipment and computers (80% of the time).
Frequently bends to file and maintain files.
Occasionally lift up to 50 pounds.

Responsibilities

Provide superior administrative support to the General Manager and others as directed.
Be professional in greeting visitors, responding to routine questions, and providing general information to guests, callers, and staff.
Prepare presentations, spreadsheets, and Word documents as needed.
Prepare outgoing mail and distribute incoming mail.
Create and receive purchase orders for supplies as approved by the General Manager.
Work closely with the Dispatcher and serve as their backup during vacation and other times out of the office.
Alternate Saturdays with other office managers and/or dispatchers in the district to dispatch and provide support to the technicians.
Working through coordinated efforts with the Dispatcher, make telephone call outs to customers to schedule appointments for service and discuss promotions.
Be a part of the solution in addressing conflict with customers through clear communication, documentation of their concerns, questions, and / or problems and expedite to the General Manager.
Promptly report service and/or install issues to the General Manager.
Inspect deliveries for quality, quantity and accuracy and communicate with vendor if any concerns.
Disburse inventory to technicians.
Track and manage tools, equipment, and warehouse inventory.
Assist in physical truck counts with technicians.
Perform other duties as assigned by the General Manager.