Office Manager - Primary Care - Penn Ave Place - FT

Highmark Inc.•Pittsburgh, PA

55d

About The Position

GENERAL OVERVIEW: This job manages the daily operations of one or two physician offices or single ambulatory surgery center. ESSENTIAL RESPONSIBILITIES: Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center. Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations. Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited. Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints. Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies. Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals. Ensures compliance with all regulatory requirements. Performs other duties as assigned or required.

Requirements

Associate's Degree or equivalent combination of education and/or experience.
1-3 years' experience in a practice/healthcare setting or equivalent combination of education and experience.

Nice To Haves

Certified Physician Practice Manager (CPPM)

Responsibilities

Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
Supervises staff, resolves problems and implements approved disciplinary action.
Interviews, hires, trains and conducts performance evaluations.
Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
Ensures compliance with all regulatory requirements.
Performs other duties as assigned or required.