Office Manager

Servpro•Davie, FL

2d•$50,000 - $60,000

About The Position

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.

Requirements

5+ years of proven office management experience preferably within the restoration, construction, or service industry
Demonstrated leadership experience with a focus on team development and fostering accountability
Strong analytical and problem solving skills, with the ability to implement efficient solutions independently
Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries
Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone
Uphold honesty and transparency in all actions
Experience and ability to ensure accountability while fostering a positive and productive work environment
Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software
Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus
Ability to successfully complete a background check subject to applicable law

Nice To Haves

IICRC and Xactimate certifications preferred
Bilingual (English/Spanish) a plus

Responsibilities

Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs
Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability
Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
Manage projects, track progress, and ensure timely completion of tasks.
Oversee timekeeping/payroll reporting
Manage subcontractor certifications, insurance, and other documentation needs.
Prepare and analyze financial reports, including divisional performance
Act as the Subject Matter Expert for all office related technology and processes.
Assist Senior Leadership Team as needed.
Perform other job duties as assigned.