Title Express - Office Manager (Remote)

Copart•Dallas, TX

2d•Remote

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Office Manager is responsible for overall Planning, Organizing, Leading, and Controlling functions of Title Express Operations. In addition, the Office Manager will manage all aspects of the P-O-L-C framework with the goal of helping the department and staff meet budget, revenue, and customer satisfaction standards. With a thorough understanding of Copart Title Express State Specific policies and procedures, the Office Manager will create a customer first environment for internal/external clients by offering unique and innovative solutions that meet their needs.

Requirements

Minimum of two years of leadership experience preferred
Ability to solve complex problems and issues, utilizing strong analytical skills
Knowledge of vehicle title processing and state requirements
Experience managing fully remote and/or hybrid teams
Strong organizational skills and attention to detail
Strong written and verbal communication skills
Proficiency in email, fax, and standard computer applications including Word and Excel

Responsibilities

Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations
Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders and providing support where needed
Proactively oversees performance of the team to quickly identify and address all trends/coaching opportunities, and take appropriate action
Set goals and ensure that each employee is utilizing the tools provided to them to achieve continual success
Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager
Ability to hold the employees accountable with unbiased fairness to help drive performance
Must remain within compliance guidelines for any System Quality Reviews
Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal
Prepare reports and summaries to support management needs by using Excel, MiHub, and Tableau
Maintain organized records and filing systems for both digital and physical employee files
Manage and respond to communication from lienholders, by providing timely and effective responses while ensuring all received documents are followed by appropriate next steps
Ensure consistent communication with remote team members through regular check-ins, virtual meetings, and clear documentation of tasks and expectations
Available for overtime as required to meet business demands