Office Manager/Dispatcher

1-Tom-Plumber Johnstown•Harrisburg, PA

8d•$40,000 - $50,000

About The Position

The Office Manager will be responsible for employee files, staffing, A/R, A/P, payroll, compliance, and the financial needs of the company while ensuring that the company is on track to meet its financial goals. 1-Tom-Plumber is a 24/7/365 emergency service commercial focused plumbing franchise that bolts onto water restoration companies. We are seeking customer service oriented team members, who appreciate a family atmosphere! Regardless of your level of experience, you must be ready to constantly learn and better yourself. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.

Requirements

High School diploma or equivalent.
Strong customer service skills.
Team player, energetic, positive attitude.
Good time management skills.
Problem solving skills, attention to detail.
Previous administrative office experience.
Excellent verbal and written communication.
Must be self motivated and have a sense of urgency.

Responsibilities

Review receipts/job notes for accuracy, and completeness.
Communicate and build relationships with staff members, clients, vendors, and other key players.
Process employee payroll and maintain proper records.
Schedule/direct staff in customer intake and schedule customer service calls.
Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.
Answer client calls; provide responses and feedback to clients regarding service queries.
Other duties as assigned.