Office Manager / Dispatcher

redbox+ Dumpsters•Easton, PA

7d•$55,000 - $65,000

About The Position

redbox+ Dumpsters of Lehigh Valley is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, you’re empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you! About the Role Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our Office Manager/Dispatcher uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. Office Manager/Dispatcher must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues. The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the Lehigh Valley area. Hours & Work Location Hours are Monday - Friday 6:30am - 3:00pm The Qualities You’ll Bring You’re an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise, you’re innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion. You’re empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience. You have a proven work ethic and follow-through. Dependability – you do what you say you’re going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us. You understand the magnitude of being the first experience with redbox+ Dumpsters to our clients. You represent redbox+ Dumpsters and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.

Requirements

High school degree or equivalent
Legally able to work in the US
Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics
Customer service-related experience, with references to validate
Fluency in MS Office products
Excellent phone etiquette – commitment to “Wow!” our customers
Technology knowledge of MS Office products and ability to quickly learn new software applications
Maintain professional and personable behavior at all times – behave as if every experience will be reviewed on our Google Business page
Independent and critical thinking related to logistics and customer experience
Ability to handle details, without dropping the ball
Eye for accuracy in work orders and billing preparation

Nice To Haves

Sales and/or marketing experience preferred

Responsibilities

Cultivate strong relationships with drivers and customers to make every day productive and efficient
Dispatch – receive requests, triage work orders and communicate with driver/customers
Phones/texts/email – answer inquires, take work orders, process requests
Software administration and compliance – ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions
Billing – run reports to audit charge card payments, ensure accurate charges on invoices
Follow-up – marketing prospects, Google reviews, other items as assigned
Inventory – monitor office and field supplies to ensure team has the tools they need

Benefits

Bonus based on performance
Dental insurance
Health insurance
Vision insurance
401(k)
401(k) matching
Paid time off
Life Insurance and Accidental Death & Dismemberment Insurance
Opportunities for career growth and advancement within a rapidly expanding company.
A collaborative and inclusive work environment focused on teamwork and innovation.
The chance to make a meaningful impact in the waste management industry while contributing to a greener, more sustainable future.